User guide

System Administrator’s Guide – Release 7.5
______________________________________________________________________________________________
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 9, 2013
Page 158
19.2 Announced (Attended) Transfer
1. Press *# to obtain a dial tone while placing the caller on hold.
2. Dial the extension to transfer the caller is to.
3. Talk to the new recipient.
4. Hang up to complete the transfer. 0.
19.3 Unannounced (Blind) Transfer
1. Press *# to obtain a dial tone while placing the caller on hold.
2. Dial the extension to transfer the caller is to.
3. Immediately hang up to complete the transfer. 0.
19.4 Quick Transfer
While active on a call, the recipient can blind transfer the caller to their primary phone
using *7.
To designate a Primary Phone:
1. Navigate to the Business > Users page. Find the user and click the Modify
link in the action column.
2. Locate the Follow Me Calling section, and check the appropriate check
boxes.
3. Select a handset from the Primary Phone drop down menu under the Follow
Me Calling section (See figure above).
The Primary Phone choice is independent of the user’s regular phone
assignment and call routing. It can be any phone in the system.
4. Click Update at the bottom of the page to save changes.
0.
Note: The consult and transfer features will not work if connecting any of the parties via
a SIP Trunk or SIP Gateway.