User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 152
18.4 Multiple Connection Attempts
If alternate phones should ring when the handset(s) in the First connection attempt are
not answered, create additional connection attempts to receive the calls. Repeat the
Basic Routing procedure and the Ring Several Phones at Once (if applicable), up to
step 5. .
1. Click on the add another connection attempt link. This will create another
connection attempt section (e.g. Second, Third, etc) below the First
connection attempt section,
2. Configure the connection attempt using the options.
3. Click Update at the bottom of the page to save changes.
0.
18.5 On Busy Routing
To avoid having callers hear a busy signal when calling a User extension, configure an
alternative On Busy call route.
Follow the Basic Routing procedure to set up the initial call route for the presence.
Once the Extensions page displays, select the Modify link of the presence call route.
1. Select the Modify On Busy Route radio button.
2. Select the Use Call Route below: radio button. A new call route section
displays.
3. Set up the call route using the other procedures.
4. Click Update at the bottom of the page to save changes.
0.
Note: Create and save (Update button) the primary call route before creating or
modifying the On Busy Route. The system ignores additional call attempts when
configuring the busy route to use a call route instead of treating a busy as no
answer.
18.6 Follow-Me-Anywhere
Users can forward calls to other phones outside of the Allworx System such as cell or
home phones. If the recipient does not answer the call, the system directs the call
back to the system in order to follow the rest of the configured call route. In following
the rest of the call route, unanswered Follow-Me-Anywhere calls may eventually be
directed to the Finally route, which permits callers to leave messages in the default
voicemail inbox. If having callers leave messages on a personal phone voicemail is
preferred, do not use the Follow-Me-Anywhere features. Instead, use the Finally route
to direct calls to the cell or home phone by entering the phone number into the Dial
number text box.
Note: When an outside phone answers the call, the default is for the recipient to hear a
prompt requesting that a ‘1’ be entered to accept the call. However, the Allworx