User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 134
15.2 Common Mistakes in Forwarding Messages
A common error is assigning the Allworx server’s domain name to be that of an
existing domain name.
Example:
MyCompany pays an Internet hosting service to provide email for all their employees
at [e-mail]. The employees get their email by configuring their email
application to POP the email off the hosting service’s email server. When installing the
Allworx server, it receives a domain name of mycompany.com.
This creates a problem when configuring the Internet DNS servers so that mail sent to
[e-mail] to the external hosting service’s IP address, but the Allworx
DNS server thinks it is responsible for handling email for the same domain name. Then
when putting [e-mail] in the members list, the Allworx server says,
“That’s me!” and sends the email to himself instead of to the external IP address. The
solution is not using the same domain name for both.
15.2.1 External SMTP Accounts
Forward voicemail and email using external Internet SMTP services such as gmail and
hotmail. The Servers > Email page includes SMTP server settings that permit
entering the login credentials for an existing email account. This account would be
used for email, voicemail, and text alerts. For user voicemail, it will send the email to
the address in the user’s Message Alias.
Use personal email accounts for individual users. Configure the user’s Internet email
service account on their Business > Users > Modify page. If configuring a personal
email account for a user, the system uses their account rather than the global account
that was set up on the Email Server page. For user-specific accounts to be functional,
configure a global SMTP email account.
15.2.2 POP3 Client
Using the POP3 Mail Transfers section of the Business > Users > Modify User page,
configure each Allworx user so that a POP3 request to transfer email to a POP3 client
will work:
• Email and voicemail messages.
• Email messages only.
• No messages.
Only the first option will transfer voicemail messages to the PC’s inbox.
Configure an email program on the PC that each user will be receiving messages to
pop the messages from the Allworx server. Use the following information to configure
the email program: