User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 133
15 Unified Messaging
The Allworx server supports unified messaging such as combining a user’s voicemail
and email messages into one inbox. The important properties of unified messaging:
• Voicemail and email are stored in one inbox on the server. Messages from this
inbox can be forwarded to another email account or POP’d to an email client.
• Using a phone, the voicemail messages can be listened to, deleted, etc. When
deleting a voicemail message via a phone, the server inbox also deletes the
voicemail message.
• When deleting unified messages off the server because of a POP or a mail
forward, the server deletes the voicemail as well, and is no longer available on a
phone.
15.1 Access Mechanisms
The two main ways to access your voicemail and email messages from the server are:
• Forwarding messages to another email account.
• Using a POP3 or IMAP email client to transfer the messages to your PC.
Note: IMAP is only available if installing a Mobile Link key on the server.
15.1.1 Forwarding Messages via Message Aliases
Using the server’s Message Aliases feature you can forward any incoming message
(voicemail or email) for a user to an external (non-Allworx server) email account.
Note: If saving copies of all messages on the server, eventually users may exceed their
inbox storage space quota on the server. To avoid this, users should manage and
delete old messages in the Message Center. Administrators can delete saved
messages for individual users on the Reports > Users page.
1. Navigate to Business > Message Aliases.
2. Click add new alias link. This displays the Add new Alias page.
3. Locate the Email Alias field and enter the user's Allworx login name.
4. Locate the Members field and enter the external email address. To save a
copy of the message on the Allworx server, also enter the user's login name
in the Members list - doing this enables users to listen to and manage their
voicemails using the Allworx Message Center even though the system
emailed a copy.
If the Message Alias does not include the user's Allworx login name as a
member, the systems deletes the voicemails as soon as emailing it.
5. Click Add after entering all Members. The Message Aliases page displays.
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