User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 100
12.12 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the HOLD key.
The LED flashes green slowly on all phones that share the Shared Call Appearance;
this includes the phone used to place the call on hold. Any handset that shares the
Shared Call Appearance can resume the call. If no one picks up the held call, the
handset that placed the call on hold receives a notification per their individual HOLD
reminder settings.
12.13 Privacy Hold
A call on Privacy Hold is only retrievable by the handset that places the call on hold.
To place the call on “privacy” hold, press the HOLD button twice quickly. The handset
that places the call on privacy hold has a slow, alternating green and red LED. All
other phones that are a part of the Shared Call Appearance have a solid red LED for
the privately held Shared Call Appearance line. If the user does not pick up the held
call, the phone receives a notification per the phone’s HOLD reminder settings.
Note: The Shared Call Appearance Private Hold and Attended Transfer of
Shared Call Appearance calls are not available in the Call Assistant or the
TSP driver.
12.14 Bridged Hold
To place a Shared Call Appearance call on hold so that it is retrievable by a second
designated handset that is a part of the Shared Call Appearance, place an intercom
call to the handset with the same Shared Call Appearance. This bridges the hold to the
second handset automatically, and enables the second handset to resume the held
call by selecting the flashing Shared Call Appearance PFK. If neither party resumes
the held call, the handset that placed the call on hold receives a notification per the
individual HOLD reminder settings.
12.15 Park
If a user parks a Shared Call Appearance call and the Park timeout setting for the
system is set to ring back to the handset that parked the call, the parked call shall ring
back to only the handset that parked it. It will not ring all handsets in the Shared Call
Appearance. The Shared Call Appearance PFK light goes out and the call is no longer
on the Shared Call Appearance.
12.16 Displaying Shared Call Appearance PFK Configuration
Details
The phone Info button identifies Shared Call Appearance PFKs as a Shared Call
Appearance. If there are no active calls, the Info button displays the Shared Call
Appearance name and the number of lines. If there is call on the Shared Call
Appearance, the Info button displays the name of the owner of the call, the
extension/number they are on call with, and the number’s caller id.
NOTE: Using the Call Forwarding option on a phone does not forward Shared Call
Appearance calls.