User guide

System Administrator’s Guide – Release 7.5
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Revised: April 9, 2013
Page 99
12.6 Inbound Calls
A ringing inbound call on a Shared Call Appearance causes the PFK to flash fast
green on all handsets sharing the Shared Call Appearance. The user of any phone
with that Shared Call Appearance can answer the inbound call.
12.7 Ringing Call Pickup
Handsets that do not share the Shared Call Appearance can pick up ringing calls on a
Shared Call Appearance line using the call pickup prefix (default: 7 + extension). Once
another call appearance picks up a call, the call is no longer on that Shared Call
Appearance and the Shared Call Appearance line returns to its idle state.
If a phone not in the Shared Call Appearance group picks up a call, that call is no
longer a part of that Shared Call Appearance. For example, if a non- Shared Call
Appearance phone picks up the call and places it on hold, it is a “normal” hold and not
one of the Shared Call Appearance hold types.
12.8 Do Not Disturb (DND)
Individual users of phones that are using a Shared Call Appearance can avoid having
their handset ring Shared Call Appearance calls to their phone using the DND button.
When a phone is in DND mode and a Shared Call Appearance call rings in, it is
possible to answer the call on a handset that is sharing the Shared Call Appearance -
as long as the call is ringing.
12.9 Silence
Silence incoming calls on a Shared Call Appearance using the Silence soft key on
individual phones. The call continues to ring on all other handsets sharing the Shared
Call Appearance. Answer silenced calls on any handset that is sharing the Shared Call
Appearance.
12.10 Ignore
Ignore incoming calls to a Shared Call Appearance using the Ignore soft key on
individual phones. The call shall continue to ring on all other handsets that are sharing
the Shared Call Appearance. Answer ignored calls on any handset that is sharing the
Shared Call Appearance.
12.11 Active Calls
An answered, active inbound call on an Shared Call Appearance line (or connecting an
outbound call), renders the line unavailable to all other phones using the Shared Call.
While there is an active call on a Shared Call Appearance, other users of the Shared
Call Appearance can view the Caller ID information of each party by pressing the
phone INFO button, and then pressing the red PFK of the in use Shared Call
Appearance line.