User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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Follow-Me-Anywhere features. Instead, use the Finally route to direct calls to the cell or home phone by

entering the phone number into the Dial number text box.

Note: When an outside phone answers the call, the default is for the recipient will hear a prompt requesting

that a 1 be entered to accept the call. However, User extensions can be configured so that Follow-

Me-Anywhere calls to their extensions require a Message Center password in order to accept the call

(See Section 16, Follow-Me-Anywhere, for more information).

1. Using the Basic Routing procedure or a combination of the other procedures, select Follow Me Æ from

the drop down menu in the connection attempt.

2. In the text box that appears to the right, enter 9

†

or 78

†

+PIN (to gain an outside connection) followed by

the phone number.

Examples

†

: 9+1+aaa-xxx-nnnn, 9+1+xxx-nnnn,

78+PIN+1+aaa-xxx-nnnn, 78+PIN+xxx-nnnn

3. Select the desired number of rings. The Follow-Me-Anywhere feature requires the recipient to listen to a

message and enter a code. Therefore, increment the normal number of rings by at least two in order to

give the recipient extra time to answer the call.

4. Once satisfied with the call route selections, click the Update button at the bottom of the page. To see

the button, scrolling down may be required.

15.6 Caller ID Based Routing

The Caller ID of the incoming call to a User extension can be used to determine the call route.

1. Click on the View Call Routes

link, next to the User extension that is adding a Caller ID-based route

(See figure above).

2. Select the add new Call Route

link next to the presence that is to be configured.

3. Choose the radio button for either external or internal calls.

4. For calls from external numbers, enter the phone number with area code in the text box. For calls from

internal extensions, choose the extension from the drop down menu.

5. Use the other procedures (e.g. Basic Routing) to develop the intended route for the call.

6. Once satisfied with the call route selections, click the Update button at the bottom of the page. To see

the button, scrolling down may be required.

†

Extensions may vary per system. If you are using a non-default Internal Dial Plan, consult the Phone Features tab of the

My Allworx Manager page to determine what extensions are being used for the corresponding feature.