User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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15.3 Multiple Connection Attempts

If alternate phones should ring when the handset(s) in the First connection attempt are not answered, create

additional connection attempts to receive the calls. Repeat the Basic Routing procedure and the Ring Several

Phones at Once (if applicable), not including step 7.

1. Below the First connection attempt section, click on the add another connection attempt

link. This will

create another connection attempt section (ex: Second, Third, etc).

2. Configure the connection attempt using the options discussed in other procedures.

3. Once satisfied with the selections, click the Update button at the bottom of the page. To see the button,

scrolling down may be required.

15.4 On Busy Routing

To avoid having callers hear a busy signal when calling a User extension, an alternative On Busy call route

can be configured.

1. Follow the Basic Routing procedure to set up the initial call route for the presence. Once the Extensions

page is displayed, select the Modify

link of the presence call route.

2. Select the Modify On Busy Route radio button.

3. Select the Use Call Route below: radio button. A new call route section will appear.

4. Set up the call route using the other procedures.

5. Once satisfied with the selections, click the Update button at the bottom of the page. To see the button,

scrolling down may be required.

Note: The primary call route must be created and saved (Update button) before the On Busy Route is

created or modified.

Additional call attempts will be ignored when the busy route is configured to use a call route instead

of treating a busy as no answer.

15.5 Follow-Me-Anywhere

Calls can be forwarded to other phones outside of the Allworx System such as cell or home phones. If the

recipient does not answer the call, it will be directed back to the system in order to follow the rest of the

configured call route. In following the rest of the call route, unanswered Follow-Me-Anywhere calls may

eventually be directed to the Finally route, which permits callers to leave messages in the default voicemail

inbox. If having callers leave messages on the personal phone’s voicemail is preferred, do not use the