User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

Page 90

15 Call Routing

The Phone System / Extensions page displays User and System extensions. Some special purpose routing

of calls to these extensions is possible. Examples of these optional routes are:

• Presence Specific Routing

– When on vacation, forward the call directly to voicemail (User

extensions).

• Multiple Destinations

– Ring multiple phones simultaneously.

• Multiple Connection Attempts

– Rings a series of phones when the primary phone is not answered.

• On Busy Routing

– Rings alternate phone(s) when the line is busy (User extensions).

• Follow-Me-Anywhere

– Forward the call to a cell phone or home phone.

• Caller ID Based Routing

– Separate call route that is dependant on the Caller ID of the incoming

call (User extensions).

• Day & Night Routing

– Different routes are followed when the Allworx server is in Day mode vs.

Night mode (System extensions)

Different call routes can be established for each of the seven (7) user presences. In Office, At A Meeting, On

Vacation, On Business Trip, At Home, Away, and calls received when Busy can be directed to go to different

destinations.

The System Administrator can configure permissions for users to define the routing of their extensions using

the My Allworx Manager page by enabling the corresponding checkbox on the Business / Users page. The

following sections describe how to define the routing of an extension, starting with basic routing.

15.1 Basic Routing

The building blocks of a call route are the Connection Attempts, Destinations, and Finally route. In the typical

call route, there is one Connection Attempt and the Finally route.

1. Log into the Admin page of the Allworx System and navigate to the Phone System / Extensions page.

2. To create System extensions, follow the steps below. For user extensions, proceed to the next step.

a. Select the add new Extension

link (See figure above).