User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
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putting [e-mail] in the members list, the Allworx server says “that’s me!” and sends the email
to himself instead of to the external IP address. The solution is to not use the same domain name for both.
12.1.3 POP3 Client
Using the POP3 Mail Transfers section of the Business / Users / Modify User page, each Allworx user can be
configured so that a POP3 request to transfer email to a POP3 client will work:
• Email and voicemail messages.
• Email messages only.
• No messages.
Only the first option will transfer voicemail messages to the PC’s email application’s inbox.
Each user’s PC email application needs to be configured so it can send and receive messages from the
Allworx server. The precise details depend on the application, but here is the required server information:
• Enter the IP address of the Allworx server’s LAN TCP/IP Address (from the Network / Configuration
page) as the incoming POP3 server address.
• Enter the same address as the outgoing SMTP server address.
• Enter the Allworx login name and password for the user as the POP3 user and password.
• Do not use Secure Password Authentication (SPA).
• Do not use SSL to communicate with the Allworx server.
• Do not use authentication for the outgoing server.
In addition, most popular email applications allow the messages to be left on the server when they are
transferred to the PC. When using this feature, the user may eventually exceed his inbox quota on the server.
To avoid this, it is recommended that you enable your email application to either delete all the server email
after N days or to delete it when it is deleted on the PC.
12.1.4 IMAP Client
IMAP provides for synchronizing email so that an account can be accessed from multiple locations. Enable
the IMAP protocol in the Network / Configuration page. In addition, the port number and maximum number of
connections can be set on the Servers / Email page.
Each user’s PC email application needs to be configured so it can send and receive messages from the
Allworx server. The precise details depend on the application but here is the required server information:
• Enter the IP address of the Allworx server’s LAN TCP/IP Address (from the Network / Configuration
page) as the incoming IMAP server address.
• Enter the same address as the outgoing SMTP server address.
• Enter the Allworx login name and password for the user as the IMAP user and password.
• Do not use Secure Password Authentication (SPA).
• Do not use SSL to communicate with the Allworx server.
• Do not use authentication for the outgoing server.