User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
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the handset’s checkbox from within the desired group’s configuration page (View / Modify Call Appearances
Assigned To Group).
11.6.3 Deleting Dialing Privileges Groups
Dialing Privileges Groups can be deleted by clicking on their Delete links. However, the default group and
groups that have handsets assigned to them cannot be deleted. Therefore all handsets must be moved into
other groups in order to delete the group.
11.7 Interaction between Service Groups and Handset Outside Line Restrictions
As stated above, Service Groups are used to direct the placement of outbound calls to particular services.
The server will choose the first idle service in the group. However, a handset can be configured to further
restrict its use of lines when placing an outside call. According to the number dialed, the configured Service
Group is found for a particular outbound call.
1. When the first idle service in the group is found, the Outside Line Selection Method in the handset Call
Appearance’s Dialing Privileges Group is checked.
2. If the idle service is restricted for the handset, then the next idle service is found and the handset check
is made again.
3. This continues until a non-restricted idle service is found to place the call.
4. If a non-restricted idle service is not found, then the caller hears a fast busy signal indicating that no
available outside lines were found.