User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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11.5 Remote Sites as Services

Remote sites can be selected as services for handling outbound calls. If the line selection process results in a

call being routed to a remote site, the call will be connected using one of the remote site’s outside lines. The

dialing rules that are configured on the remote site will determine which of its lines are used and how the

number will be dialed (e.g. with or without area code).

It is possible to accidentally configure the dial plans on multiple sites in such a way that a call could be routed

back and forth among the sites. The Allworx system will automatically prevent this from occurring. If a call

comes to a server from a remote site, the receiving server will not forward the call to the same or other

remote sites. If the dialing rule that the call is using on the receiving site includes any remote sites, the

remote sites will be skipped and some other outside line service will be used.

WARNING: Remote sites should not be the only method available for external calls to be placed. Loss of

Internet connectivity between the local site and the remote site (at either end) may disable the ability to place

calls including 911 Emergency calls.

11.6 Dialing Privileges Groups

A handset Call Appearance’s dialing privileges determine if and how outside lines can be accessed, which

outside lines can be used, and what phone numbers are allowed or blocked. A Dialing Privileges Group is a

set of dialing privileges and a list of handset Call Appearances with those privileges. Dialing Privileges

Groups allow handsets to be configured easily and efficiently. Custom configurations can be applied to any or

all of a site’s handsets by creating a Dialing Privileges Group, specifying the privileges, and assigning

handset Call Appearances to the group. Unlike with User Templates, no additional configuration steps are

required to apply the options. Changes made to the group’s settings take affect immediately.

The Dialing Privileges Groups are displayed in a table in the Phone System / Dial Plan page, with options to

View (modify), Copy, and Delete groups. The system includes a system default group. Unlike default User

Templates and Handset Preference Groups, the settings of the default Dialing Privileges Group can be

modified. When Allworx servers are upgraded to Release 7.0 or higher, additional Dialing Privileges Groups

are created for each unique combination of Outside Line Connection settings for the existing phones. The

handset Call Appearances with those options automatically become members of the corresponding new

group.

Note: Settings for existing handsets are NOT changed in this process.

Dialing Privileges Group settings include the following:

- Emergency Service Group