User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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11.4 Configuring Area Codes

The area codes should be configured for two reasons: (1) To make sure the correct service is used for the

local and other area codes and (2) to make sure that the correct number of digits are used when the call is

placed. The Dial Method controls whether or not the area code is to be included when the call is placed. If the

area code is not properly configured for the local rules, local calls may not be placed correctly.

To configure area codes, perform the following steps:

1. In the External Dialing Rules section of the Dial Plan page, in the Area Code table, click Modify.

2. Enter your Home Area Code and set the Dial Method. Most local calling areas will set the Dial Method to

Area Code NOT dialed (i.e. 7-digit dialing). This sets up the digits that will be sent by the Allworx server

for local calls, whether or not the phone user dials the area code.

3. Notice the “all others” area code entry. Its Dial Method is permanently set to 1 + Area Code dialed. This

sets up the dialing rule for most long distance calling.

4. Set up any additional area codes for which you must dial the area code, but not a 1 prefix.

5. Choose the desired Service Group for each of the area code entries.

6. If there are any additional area codes with unique Service Group requirements, enter it in an empty Area

Code row, select its Dial Method, and choose the Service Group.

If the Home Area Code has been set, 7-digit phone numbers (nnn-nnnn) will be routed using the Service

Group selected for the Home Area Code. If the Home Area Code has not been set, 7-digit numbers will be

routed using the All Trunk Devices Service Group.