User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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The Call Assistant Appearance settings extend the number of the features available in Programmable

Function Keys by creating virtual keys within the Call Assistant software application. The additional virtual

appearances are available only when the Call Assistant application is connected to an Allworx IP phone.

However, when connected, this has the practical implication of having many additional PFKs, for these

features, beyond the physical keys available on the actual phone.

Call Assistant Appearances has the following PFK features available:

• Call Appearance

• Line Appearance

• Queue Appearance

• Call Monitor

See the above section on PFK Function Selections for details on each of these features. The handset will

ring when any of these appearances ring. See the Call Assistant 2.2 Quick Reference Guide for further

details. Enable the above feature by check the appropriate field and modify the parameters, if needed.

Look at the Call Assistant Appearance section on the View Configuration page of a particular handset. This

section is used to show and modify the specific additional appearances defined for a particular handset when

a user has connected to this handset with their Call Assistant application. To modify the configuration, click

the Modify

link. These options work identically to the corresponding appearance types described in the

previous section on physical PFK buttons.

9.6 Handset Preference Groups

A Handset Preference Group is a set of handset options and a list of handsets with those options. Handset

Preference Groups allow handsets to be configured easily and efficiently. Custom configurations can be

applied to any or all of a site’s handsets by creating a Handset Preference Group, specifying the handset

options, and assigning handsets to the group. Unlike with User Templates, no additional configuration steps

are required to apply the options. Changes made to the group’s settings take affect as soon as the handsets

are rebooted.

The Handset Preference Groups are displayed in a table in the Phone System / Handsets page, with options

to View (modify), Copy, and Delete groups. The system includes a PBX and Key System Default groups that

contain the factory default handset options for their respective modes. New Handset Preference Groups are

created for each unique combination of handset options for existing phones when Allworx servers are

upgraded to Release 7.0 or higher. Phones with those options automatically become members of the

corresponding group.

Note: Settings for existing handsets are NOT changed in this process.