User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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9.4.6 Call Supervision PFK

Call Supervision allows a supervisor to train agents by listening in on their calls. In addition, supervisors can

participate in calls by “barging in” and speaking to both parties. See Section 21, Call Supervision, for more

information.

9.4.7 Day-Night Mode PFK

The PFK displays the status of Day and Night mode and can be configured to manually toggle between the

modes. The LED is off when in Day mode and solid red when in Night mode. See Section 22, Day-Night

Mode , for more detailed information.

9.4.8 Function PFK

The PFK can be set to perform one of a specified set of functions:

Centrex Flash

– Allows external calls to be transferred to external numbers without tying up CO lines

connected to your Allworx server.

Headset

– Turns the Headset (if one is plugged in) on and off. If a headset is plugged in and the handset is

off-hook, then this button toggles the audio between the headset and the handset.

Note: If a Headset PFK isn’t defined, the phone’s speaker button will be used to operate the headset.

Info

– The button is used to get information regarding the other buttons on your phone.

Park

– Allows a PFK to be programmed to perform the Park operation with a press of a button. When a

Park PFK is defined, the Hold button can no longer be used to perform the parking operation and can

only perform the dedicated hold function.

Personal Speed Dial

– Dials a number that is programmed directly on the phone. The mapping of the

Personal Speed Dial Numbers defined in the handset to the PFK is as follows. The uppermost Personal

Speed Dial PFK is associated to the lowest Speed Dial entry number on the handset.

Redial

– Redials the last dialed number. Unless the Line Appearance(s) Use of Dial Plan phone option is

enabled, only Call Appearance-dialed calls can be redialed.

9.4.9 Line Appearance PFK

The PFK monitors the status of an outside line, answers incoming calls on that line, and also selects the line

for outbound calls. The line is specified when setting up this function for this PFK. For outside lines to be

available for selection, they must be enabled on the Phone System / Outside Lines / Modify page by checking

the Enable Line Appearance checkbox. Any number dialed on a Line Appearance bypasses dialing rules,

service groups, call history, and the handset’s Outside Line Connection parameters (Phone System /

Handsets / Modify Handset).

Unique Allworx Functionality