User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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9.4.3 Call Appearance PFK

The PFK can be mapped to one of the phone’s Call Appearances. This allows calls to be placed or received.

Additional notes:

• Recall that a phone can have multiple Call Appearances. This allows for each Call Appearance to be

distinctly used in call routing and for those calls to be managed independently and concurrently on the

same phone.

• Mapping more than one PFK to the same Call Appearance allows multiple calls to that Call Appearance

to be active at the same time. The Call Appearance won’t appear busy to the call route until all the

PFK’s defined for that Call Appearance are in use. This is akin to call waiting except the PFK’s are

used to alert and select a new call.

Configuration Example: Busy Receptionist

Requirements

Susan works as a receptionist at a busy office. She gets many phone calls each hour. She wants to be able

to answer each call while minimizing the possibility of any caller getting a busy signal.

Phone Configuration

She has one Call Appearance defined on her phone. She sets up 8 of her phone’s PFK’s to map to her

phone’s Call Appearance. (She wants to use the remaining PFK’s for other functions).

Discussion

When the first phone call comes in, her phone will ring and the first of the Call Appearance PFK’s will blink

green. While talking with the first caller, a second call comes in. Her phone rings again and the second Call

Appearance PFK blinks green. She puts the first caller on hold by pressing the Hold button on her phone and

picks up the second caller by pressing the second Call Appearance PFK. She continues to put callers on hold

and answer new calls just as described. She terminates calls by switching to another Call Appearance PFK.

9.4.4 Emergency Alert PFK

Handsets with this PKF will receive audible and visual alerts whenever an emergency call is made from any

local or remote handset on the system. See Section 20, Emergency Support

, for more information.

9.4.5 Call Monitor PFK

The PFK is mapped to one of the 10 Call Monitors in the system. A Call Monitor allows live call answering of

any outside line or call route that is mapped through the associated Call Monitor. See Section 24, Call

Monitors, for more information.