User`s guide

System Administrator’s Guide – Release 7.2.3.x
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trademarks of their respective owners.
Revised: September 1, 2010
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• Busy Lamp Field (BLF)
• Call Appearance
• Emergency Alert
• Call Monitor
• Call Supervision
• Day-Night Mode
• Function
o Centrex Flash
o Headset
o Info
o Park
o Personal Speed Dial
o Redial
• Line Appearance
• Messages
• Not Used
• Parking Orbit
• Queue Alarm
• Queue Appearance
• Speed Dial
9.4.1 ACD Appearance PFK
The PFK is used to service calls in ACD queues. Users log in and out of ACD queues with this PFK. When
logged in, the user can receive and answer calls from ACD queues.
9.4.2 Busy Lamp Field (BLF) PFK
A Busy Lamp Field PFK is used to monitor and dial another phone. The other phone is specified when setting
up the BLF function. When the PFK is pressed, the behavior of this function is dependent upon the Station
Mode selection.
• When Station Mode is set to PBX Behavior, the extension of the owner of the designated phone is
dialed.
• When Station Mode is set to Key System Behavior, an intercom connection is made to the
designated phone.
Note: The Station Mode is a selected under the Phone Options page of each handset’s View Configuration
page.