User`s guide

System Administrator’s Guide – Release 7.2.3.x
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trademarks of their respective owners.
Revised: September 1, 2010
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11.3 Defining Service Groups .....................................................................................................................66
11.4 Configuring Area Codes......................................................................................................................67
11.5 Remote Sites as Services...................................................................................................................68
11.6 Dialing Privileges Groups....................................................................................................................68
11.7 Interaction between Service Groups and Handset Outside Line Restrictions.....................................70
12 Unified Messaging ..................................................................................................................................71
12.1 Access Mechanisms ...........................................................................................................................71
12.2 Access Examples................................................................................................................................73
13 Backing up and Restoring Data ..............................................................................................................75
13.1 How to Create a Backup .....................................................................................................................75
13.2 How to Restore Data...........................................................................................................................78
13.3 Server-to-Server Backup and Restore................................................................................................81
13.4 Exporting and Importing Backup Files ................................................................................................81
14 Remote Allworx Phones and Port Expanders.........................................................................................83
14.1 General Network Configuration Requirements ...................................................................................83
14.2 Allworx Server Behind a 3
rd
-Party NAT Firewall..................................................................................83
14.3 Setting Up Remote Allworx Devices....................................................................................................84
15 Call Routing ............................................................................................................................................90
15.1 Basic Routing......................................................................................................................................90
15.2 Multiple Destinations...........................................................................................................................91
15.3 Multiple Connection Attempts .............................................................................................................92
15.4 On Busy Routing.................................................................................................................................92
15.5 Follow-Me-Anywhere ..........................................................................................................................92
15.6 Caller ID Based Routing .....................................................................................................................93
15.7 Day & Night Routing............................................................................................................................94
15.8 Changing a User’s Presence Setting ..................................................................................................94
15.9 Outside Line Call Routing ...................................................................................................................95
16 Follow-Me-Anywhere ..............................................................................................................................97
17 Voicemail Notification & Escalation Message Alerts...............................................................................99
17.1 Notification Mode ................................................................................................................................99
17.2 Escalation Mode .................................................................................................................................99
18 Key System Behavior............................................................................................................................101
18.1 Example Configuration......................................................................................................................101
19 Direct Inward Dialing (DID) ...................................................................................................................102
19.1 Create a DID Block ...........................................................................................................................102
19.2 Configure a Call Routing Plan for the DID Block...............................................................................102
19.3 Create the DID Lines ........................................................................................................................103
20 Emergency Support ..............................................................................................................................105
20.1 Emergency Handset Caller ID...........................................................................................................105
20.2 Emergency Alerts..............................................................................................................................107
21 Call Supervision....................................................................................................................................109
22 Day-Night Mode....................................................................................................................................110
23 Auto Attendant ......................................................................................................................................111
23.1 Configuring the Auto Attendant.........................................................................................................111
23.2 Recording Auto Attendant Greetings and Messages........................................................................114
23.3 Assigning the Auto Attendant to an Outside Line .............................................................................115
24 Call Monitors.........................................................................................................................................117
24.1 Configuring a Call Monitor ................................................................................................................117
24.2 Call Monitor with an Allworx IP Phone ..............................................................................................117
24.3 Configuring Calls to Route to the Call Monitor..................................................................................119