User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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The phones must be rebooted before any configuration changes will take affect. This can be done remotely

using the Reboot

link described above or manually from the station.

9.2 Why Multiple Call Appearances are Useful

Adding Call Appearances to a station can be very helpful. Why this is helpful is probably best explained

through an example. However, before getting into an example it is important to make a distinction between

having multiple Call Appearances on a phone station and having multiple Programmable Function Keys

(PFKs) on the same station assigned to the same Call Appearance. Adding Call Appearances to a station in

effect defines another logical address that can be mapped into a call route uniquely. However, adding

multiple instances of the same Call Appearance to a station allows the station to take multiple calls to the

same logical address.

Example: Administrative Assistant

The office administrative assistant, Susan Bell, wants to be able to optionally answer the phones of two

executives: Tom Brown and Joe Andrews. Here are the steps to accomplish this:

1. The assistant will already have one Call Appearance on her phone for her own calls. New Call

Appearances will be added for each executive. The first new Call Appearance description could be

changed from Susan Bell (L2) to Susan Bell (Tom). The second description could be changed similarly.

2. The call routes for the executives would be set to ring their own handset and the assistant’s handset in

parallel. However, by setting it to ring the Call Appearance on Susan’s phone that is designated for that

executive, she’ll know who the call is for and can answer accordingly (“Good morning, Tom Brown’s

office…”).

Note: That the procedures in this example could be applied to other scenarios like one person answering

calls to sales as well as support. By sending each of those calls to distinct Call Appearances, the

answering person can greet the caller appropriately.

9.3 View Configuration

The phone configuration parameters for each SIP handset can be viewed by clicking on its View

Configuration link. In addition to summary information, the following settings are displayed:

• Programmable Function Keys

• Call Assistant Appearances

• Template Options

• Handset Preferences Group

Each one of the above topics will be examined in the sections below.

9.4 Programmable Function Keys (PFKs)

For each PFK on the phone, there is a numbered row corresponding to the individual PFK. The PFK can be

configured by clicking the drop down arrow and choosing one of the available functions. The following are the

supported PFK types. Each type is described below.

• ACD Appearance