User`s guide

System Administrator’s Guide – Release 7.2.3.x
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trademarks of their respective owners.
Revised: September 1, 2010
Page i
Table of Contents
1 Introduction ...............................................................................................................................................1
1.1 Who Should Read This Guide ..............................................................................................................1
1.2 Purpose.................................................................................................................................................1
1.3 Allworx Family of Servers......................................................................................................................1
2 Accessing Web Administration .................................................................................................................4
3 Configuring a New Allworx Server.............................................................................................................5
3.1 Feature Keys.........................................................................................................................................5
4 Upgrading Server Software.......................................................................................................................8
4.1 Upgrade from Release 7.0 and Lower ..................................................................................................8
4.2 Upgrading from Release 7.1 to 7.2 .......................................................................................................8
4.3 Activating Server Software..................................................................................................................10
4.4 Options after upgrading to 7.2 ............................................................................................................10
5 Network Configuration ............................................................................................................................11
5.1 Network Mode: Standard Router.........................................................................................................12
5.2 Network Mode: LAN Host....................................................................................................................13
5.3 Network Mode: NAT/Firewall ..............................................................................................................14
5.4 Network Mode: NAT/Firewall with DMZ ..............................................................................................16
5.5 Network Mode: NAT/Firewall with Stealth DMZ..................................................................................17
5.6 Example 1: Secure Firewall ................................................................................................................17
5.7 Example 2: Secure Firewall with 3
rd
-Party Email Server.....................................................................18
6 Internal Dial Plan and Extension Length.................................................................................................19
6.1 3-Digit vs. 4-Digit Extensions ..............................................................................................................19
6.2 Modifying Internal Dial Plan ................................................................................................................21
6.3 Multi-site Calling..................................................................................................................................22
7 Adding Users ..........................................................................................................................................23
7.1 User Templates...................................................................................................................................23
8 Adding Handsets.....................................................................................................................................27
8.1 SIP Phones .........................................................................................................................................27
8.2 Analog Phones....................................................................................................................................30
8.3 Testing Phones ...................................................................................................................................31
9 Configuring Allworx IP Phones................................................................................................................32
9.1 Introduction .........................................................................................................................................32
9.2 Why Multiple Call Appearances are Useful.........................................................................................33
9.3 View Configuration..............................................................................................................................33
9.4 Programmable Function Keys (PFKs).................................................................................................33
9.5 Call Assistant Appearances ................................................................................................................38
9.6 Handset Preference Groups ...............................................................................................................39
9.7 Handset Templates.............................................................................................................................45
9.8 Phone Web Administration .................................................................................................................47
10 Outside Lines..........................................................................................................................................49
10.1 Anonymous Call Handling...................................................................................................................49
10.2 Allworx Port Expanders.......................................................................................................................49
10.3 Fax Server Support.............................................................................................................................51
10.4 SIP Proxies and SIP Gateways...........................................................................................................52
10.5 Digital Lines ........................................................................................................................................57
11 Dialing Rules and Service Groups..........................................................................................................64
11.2 North American Numbering Plan Administration (NANPA).................................................................65