User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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4 Upgrading Server Software

Before performing an upgrade, be aware that:

• If you are updating from Release 7.0 or lower, significant changes to multi-site networking have been

made that require additional feature keys and configuration steps in order for site-to-site features to

continue to operate. Multi-site networks will cease to function until all sites are updated, the new keys

are procured and installed, and additional configuration is done on each site. Details of Release 7.2

Advanced Multi-site can be found in the Allworx Advanced Multi-site Setup Guide that is available for

download on the Allworx portal.

• Downgrading from one release to an earlier release will result in undesirable behavior and is not

supported.

• It is highly recommended that you perform an OfficeSafe backup prior to performing the upgrade (See

Section 13, Backing up and Restoring Data).

• The upgrade will require a reboot of the server. Since this would cause disconnections and disruption

of data, the system should be idle (no phone or data users) when the upgrade is done.

To upgrade the software on the server, go to the Maintenance / Update web administration page. Although

most popular web browsers can be used for Allworx administration, Microsoft Internet Explorer 7 or higher is

recommended for performing software upgrades.

4.1 Upgrade from Release 7.0 and Lower

When upgrading Allworx systems running System Software Release 7.0 or lower to System Software

Release 7.2, it is necessary to first install Release 7.1. Refer to the Upgrading Server Software section of the

Admin Guide that corresponds to the software currently loaded on the server for detailed instructions. If

updating using manual FTP, note that the names of the files and the number of files in the upgrade package

are different from those in prior updates.

WARNING: The upgrade to System Software Release 7.1 makes a number of system changes that cannot

be undone. Take extra care to be sure that a viable backup is available in the event that a return to the

original release is necessary.

Once System Software Release 7.1 has been installed, install Release 7.2 using the procedures in this

document.

4.2 Upgrading from Release 7.1 to 7.2

To upgrade to Release 7.2, navigate to the Maintenance / Update page. There are two options: (1)

Download update from web and (2) Upload update from PC.

Option 1: Download Update From Web

When ‘download update from web’ is chosen, the server will determine if new software releases are

available. If either a new Production software release or a new Pre-production software release or both are

available, the option to install them will be presented.