User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 130
In this example, all callers are directed to the same Auto Attendant. English-speaking callers will dial a
shortcut to a support queue that is serviced by the English-speaking technicians. French Canadian-speaking
callers will be switch to a second Auto Attendant and then dial a shortcut to a queue that is serviced by the
French Canadian-speaking technicians.
Configuration
System Primary Language=English
System Secondary Language=French Canadian
T1 Language (all lines)=English
Auto Attendant 1: Answer Language=Primary, Allow Language Change=disabled
Call Queue 1: Answer Language=Primary, Allow Language Change=disabled
Auto Attendant 2: Answer Language=Secondary, Allow Language Change=disabled
Call Queue 2: Answer Language=Secondary, Allow Language Change=disabled
Auto Attendant 1 has two shortcuts
Dial 1 for x432 (Auto Attendant 2)
Dial 2 for x4401 (Call Queue 1)
Auto Attendant 2 has one shortcut
Dial 1 for x4402 (Call Queue 2)
Auto Attendant 1 has a custom message that says:
“For French Canadian, press 1” (recorded in French Canadian)
“To speak with Customer Support, press 2” (recorded in English)
Auto Attendant 2 has a custom message that says:
“To speak with Customer Support, press 1” (recorded in French Canadian)
Result
Callers will be directed to Auto Attendant 1 where they will hear an English greeting, a prompt to press 1 for
French Canadian, and a prompt to press 2 for Customer Support.
English callers will press 2 to enter Queue 1 where they will hear the greeting and status messages in
English. Their call will be serviced by an English-speaking technician.
French Canadian callers will be directed press 1 to enter Auto Attendant 2 where they will hear the full
greeting and prompts in French Canadian including a prompt to press 1 for Customer Support. They will
press 1 to enter Queue 2 in which they will hear the greeting and status messages in French Canadian. Their
call will be serviced by a French Canadian-speaking technician.