User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
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Message Center Answer Language is Automatic, when a user logs into their Message Center account, their
default language will be used, without regard to the outside line or call appearance they used to access their
account. Similarly with Follow-Me-Anywhere calling, if the Follow-Me external phone number is called from
within the user’s extension route, when the user answers the call, they will hear the prompts in their default
language. However, if the application’s Answer Language is set to Primary or Secondary, that setting will
override the user’s default language.
27.3 Custom Messages
Custom greetings and messages for Auto Attendants and Call Queues can be recorded, exported, and
loaded for either or both the Primary and Secondary languages.
See Section 23.1, Configuring the Auto Attendant, and Section 23.2, Recording Auto Attendant Greetings
and Messages for information on recording greetings and messages. Information on exporting and loading
custom message files is available within the Web Admin pages. Navigate to Phone System / Languages /
Manage Custom Recordings.
27.4 Configuration Examples
Example 1
A company has some clients that are English-speaking and others that are Spanish-speaking. Clients call to
speak to company employees that speak the same language as they do. English-speaking clients are given
one phone number while Spanish-speaking clients are given another.
Configuration
System Primary Language=English
System Secondary Language=Spanish
CO Line 1: Default language=Primary, routed to Auto Attendant 1
CO Line 2: Default language=Secondary, routed to Auto Attendant 1
All applications: Answer Language=Automatic, Allow Language Change=Enabled, Language Change
Prompt=Always play
Result
English-speaking clients call the English phone number (CO Line 1) and are routed to Auto Attendant 1
where they hear English prompts as well as a prompt to switch to Spanish. Callers dial their representative’s
extension. All additional prompts will be in English such as the prompt to leave a voicemail or the Follow-Me-
Anywhere prompt to record their name.
Spanish-speaking clients call the Spanish phone number (CO Line 2) and are routed to Auto Attendant 1
where they hear Spanish prompts as well as a prompt to switch to English. Callers dial their representative’s
extension. All additional prompts will be in Spanish such as the prompt to leave a voicemail or the Follow-Me-
Anywhere prompt to record their name.
Example 2
A company has a Customer Support operation in which some technicians are English-speaking and some
are French Canadian-speaking. The company has one incoming line for Customer Support calls.