User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
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4. Locate the Default Language list box.
5. Pull down the list and select the desired language.
6. Select the Update button.
27.2.4 Call Applications
Various applications (e.g. Auto Attendants, Queues) within the Allworx system play audio prompts. The
language behavior of the prompts can be controlled using the settings on the Phone System / Languages
Web Admin page. Select the modify
link next to the Call Application Language Settings section label to
change the following individual settings:
Answer Language
This setting controls the language of the prompts using the following options:
• Primary
– Prompts will be played in the Primary language. This overrides the call’s current language.
• Secondary
– Prompts will be played in the Secondary language, if one is installed. This overrides the
call’s current language.
• Automatic
– Prompts will be played in the call’s current language. For calls coming from an Outside
Line or Call Appearance, the default language of the call’s origin will be used. If calls came from some
other application (e.g. the call came into a Queue from an Auto Attendant), the language that was used
in the previous application (e.g. Auto Attendant) will be used.
Allow Language Change
When a call reaches an application, this setting permits the caller to switch languages, if they desire. To
switch languages, callers must press the pound key twice (##). To permit callers to change language, for the
desired application, check the box in the Allow Language Change box.
Language Change Prompt
When a call reaches an application (except for when leaving a voicemail message or when using phone
features), this setting controls whether a prompt to change language is played using the following options:
• Always play
– Every time a call reaches the application, in addition to the prompts that are normally
played, the prompt to change the language is played (e.g. “To switch to English, press ##”)
• Never play
– The prompt to change the language is not played. This is useful when the prompt to
change language can be incorporated into a custom greeting or message. This option is not available
for Follow-Me-Anywhere prompts.
• If Needed
– The prompt will not play if the caller has already had a chance to change languages in a
prior application. For example, if a Queue’s Language Change Prompt setting is If Needed and a call is
routed directly to the queue from an outside line, the language change prompt would be played. If the
call came through an Auto Attendant in which language changing was permitted, then the prompt would
not be played. In this case the prompt is not played because the caller already had a chance to choose
their preferred language.
27.2.5 User Default Language
In addition to the settings already described, Allworx users have a default language setting. This language
choice is used when accessing the Message Center and when receiving Follow-Me-Anywhere calls. If the