User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 127
• DID Routing Plan – Default route
• DID Routing Plan – Mapped extensions
• Digital Lines – Each line
Default Language choices:
• Primary
– When calls from the outside line are routed to applications within the Allworx System (e.g.
Auto Attendants, Queues, Conference Center), if the application’s language is set to Automatic, the
prompts will be played in the system’s Primary language.
• Secondary
– When calls from the outside line are routed to applications within the Allworx system, if the
application’s language is set to Automatic, the prompts will be played in the system’s Secondary
language, if one has been installed.
• Use Source (DID Routing Plans only)
– When calls from the DID line are routed to applications within
the Allworx System, if the application’s language is set to Automatic, the prompts will be played in the
language choice that was set for the outside line that is using the DID Routing Plan. For example, if a
SIP Proxy’s default language is Secondary and the default language of the extension mapped in the
DID Routing Plan is Use Source, calls will be assigned Secondary as their language.
Note: In a DID Routing Plan, if a default language other than Use Source is selected, the DID Routing
Plan’s default language will override the Outside Line’s language.
To set the default language for an Outside Line:
1. Navigate to Phone System / Outside Lines.
2. Choose the CO, Digital, SIP Gateway, or SIP Proxy to be configured.
3. Locate the Default Language list box.
4. Pull down the list and select the desired setting.
5. Select the Update button.
27.2.2 Remote Allworx
The default language for calls coming from a Remote Allworx server cannot be set. These calls will already
have been assigned a default language on the remote server. For language selection in a multi-site
installation to work properly, all servers must be running the same software version and have the Dual
Language Support feature key installed.
27.2.3 Call Appearances
Call Appearances can be used to originate calls. Therefore, each has a default language setting. For each
phone’s Call Appearances, choose the language that best meets the needs of the user(s) of the phone. If a
phone has multiple Call Appearances, the Call Appearances can be assigned different default languages.
When calls from the Call Appearance are routed to applications within the Allworx System (e.g. Auto
Attendants, Queues, Conference Center), the Call Appearance language will be used or overridden,
depending on the application’s language setting.
To set the default language for a Call Appearance:
1. Navigate to Phone System / Handsets.
2. Locate the handset to be configured.
3. Click on the Modify link for the desired Call Appearance.