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System Administrator’s Guide – Release 7.2.3.x
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: September 1, 2010
Page 126
27.1 Language Pack Installation
The system’s default language is US English. Once the Dual Language Support feature key has been added
to the system, additional languages can be installed.
To install an additional language:
1. Download the language pack from the software download page of the Reseller Portal at
www.allworx.com.
2. Unzip the download and copy the language pack (.alp) file onto the PC.
3. Log into the Allworx Administration page.
4. Navigate to Phone System / Languages.
5. In the Language Pack Installation and Removal section of the page, click the Browse or Choose button.
6. Navigate to the location of the language file on the PC. Select the .alp file and click Open.
7. Click the Install button.
8. If the installation was successful, choose the Modify link next to Server Language Configuration.
9. Select the new language for the Primary or Secondary language, as desired.
10. Choose a second available language (e.g. US English) as the Primary or Secondary language then
click Update. The Languages page is displayed.
11. For the changes to take effect, the server must be restarted. Click the restart link to view the restart
options. Reboot the server in Normal Mode.
12. Once the reboot is complete, log in and navigate to the Languages page. Verify that the languages are
configured, as desired. Using the procedures below, configure the system behavior.
27.2 Language Settings
27.2.1 Outside Lines
Each outside line has a default language. When calls are received over an outside line, they are assigned the
default language for that line. Thereafter, when the call reaches some applications within the server (e.g.
Auto Attendant, Queue), the outside line language will be used or overridden, depending on the application’s
language setting.
Outside line default language can be set in the following locations:
• CO Line
• SIP Proxy
• SIP Gateway