User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 125
27 Dual Language Support
The Allworx server supports having a second language in addition to US English for audio prompts heard by
users of the system. The system can be configured to play one language in particular circumstances and a
different language in others. Callers can be permitted to switch between the two languages by pressing ‘##’.
This is an optional feature that requires the Dual Language Support feature key.
Note: Only the default audio prompts are available in languages other than US English. Text on the Web
Admin pages and telephone displays are in English.
Some important aspects of Dual Language support:
• US English is factory-installed as the Primary language. A Language Pack (available from the Allworx
Reseller Portal) can be installed and selected as either the Primary or Secondary language.
• Points of origin of new calls (Outside Lines, Users, and handset Call Appearances) are each assigned
a language. The language is configurable but defaults to Primary.
• The language of the prompts played by the following call applications in the Allworx system can be
configured to use the language of the call’s point of origin or override it with a specific language:
o Auto Attendants
o Queues
o Leaving Voicemail
o Phone Features (When Call Park, Call Forward, Do Not Disturb extensions are dialed)
o Conference Center
o Follow Me
o Message Center
• The following applications can be configured to permit users to switch languages by pressing ‘##’.
o Auto Attendants
o Queues
o Conference Center
o Follow Me
o Message Center
• Applications that allow switching can be configured to play a language change prompt. The prompt will
be played in the opposite language. That is, the prompt “To switch to English, press ##” will be spoken
in English when played for an Auto Attendant that is configured with Spanish prompts.
• Custom greetings and messages for Auto Attendants and Queues can be recorded separately for the
Primary and Secondary languages. The recordings are saved as Primary and Secondary and are not
associated with the specific language. Therefore, if the actual language that is used as Primary
changes, the original Primary custom recordings will continue to be used when the system is using the
new Primary language. The same is true for recordings assigned to the Secondary language. To re-
assign the Primary recordings to the Secondary language and vice-versa, the recordings must be
exported then imported to the desired language.
• Calls that come into the system from Remote Allworx servers will retain the language that was being
used by the remote system, unless overridden by application language settings on the local server.
Note: All interconnected Allworx servers must run the same release of software and be outfitted with
the same languages.