User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 121
25 Parking Orbits
Parking Orbits can be used to place a call on system wide hold via a specially designated extension number
that can be picked up by any other handset in the system. For example, you can park a call from your office,
then walk to another location in the building and retrieve that call at the new location. Parking is also useful
when used in conjunction with Overhead or Zoned Paging such that another party may retrieve a call you
have just parked without you having to know what extension that party are currently at.
The Allworx
server supports up to nine parked calls at one time. Each parked call is held in a slot at an
extension between 701 and 709
†
. When a call is parked, it is assigned the lowest available slot number.
These slots are referred to as Parking Orbits.
The Allworx
Phone Guide describes how a call is placed into and retrieved from a Parking Orbit.
25.1 Configuring Call Parking Orbits
The parked call timeout (10 to 3600 seconds) and the call routing pattern at timeout can be configured from
the Phone System / Call Park page. The call can be transferred to any system extension or return to the Call
Appearance of the handset that originally parked the call. By default the timeout duration is set to 600
seconds and the routing is ‘Transfer call to the Default Auto Attendant’.
25.2 Configuring Parking Orbits for Allworx IP Phones
Allworx IP phones can be configured via its Programmable Function Keys (PFK) to monitor the status of
Parking Orbits. The Parking Orbit PFK indicates the parked or idle status for its associated Parking Orbit.
Calls parked by the local station (the handset parking the call) will display differently than calls parked from
other stations. The Parking Orbit PFK can also be configured to provide a reminder that a call has been
parked.
1. Expand Phone System and select Handset.
2. Select View Configuration for the appropriate SIP Handset.
3. Select Modify under Programmable Function Keys (PFK) section.
4. For the targeted PFK, select Parking Orbit from the drop-down menu.
5. Select define for this Key under Type heading.
†
Extensions may vary per system. If you are using a non-default Internal Dial Plan, consult the Phone Features tab of the
My Allworx Manager page to determine what extensions are being used for the corresponding feature.