User`s guide
System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 117
24 Call Monitors
Call Monitors are call routing destinations that allow one call to ring multiple phones. Multiple calls can ring a
single Call Monitor. Calls are answered in first in, first out (FIFO) order.
Features of Call Monitors:
• Can ring multiple Allworx IP phones on the system with a single call.
• Can stack multiple ringing calls to a single Call Monitor extension.
• Up to ten available Call Monitors.
• Allworx handsets can be configured for multiple Call Monitors.
• Allworx handsets can be configured for multiple occurrences of the same Call Monitor.
24.1 Configuring a Call Monitor
Modify Call Monitor Description
The description of the Call Monitors can be modified by expanding Phone System / Call Monitor and then
selecting Modify under Action. The system supports up to ten Call Monitors. Press Update to accept the new
description and return to the Phone System / Call Monitor screen.
Set up Call Monitor into Call Route
Call monitors are programmed into call routes via a selection on the call routing configuration screen. To
assign a Call Monitor to a specific extension or call route:
1. Navigate to Phone System / Extensions.
2. Select View Call Routes under Actions for the particular extension.
3. Select Modify for the first Call Route.
4. Select add a connection attempt, if none are available.
5. Under First connection attempted (or any of the connection attempts), select the applicable Call Monitor
from the drop-down menu and select the number of rings.
6. Press Update when completed
Like all other call routes, Call Monitors can have multiple connection attempts and terminate with: hang up,
transfer to Auto Attendant, transfer to voicemail, transfer to queue, and dial number, upon completion of
connection attempts.
Note: One or more Call Monitors can be programmed into a call route.
24.2 Call Monitor with an Allworx
IP Phone
The Allworx
IP phones need to be configured for the Call Monitor.