User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 115
* Replay the options
5. Press 2 to start recording after the beep. Press # when you are finished. You can adapt the following
scripts for your message.
Greeting Sample Script
Day Mode Welcome to <your company name>, your best source for <product>.
Dial 1 for store hours and directions. Dial 2 for Sales. Dial 3 for Service. Dial 0 to
reach the operator.
Night Mode Welcome to <your company name>, your best source for <product>. We are currently
closed but will re-open at <opening time>. Our hours are <hours of operation>.
If you know your party’s extension, you may dial it now. You may also leave a
message in our general mailbox at extension <number>.
Custom <Your company name> is the premier provider of <products>. We specialize in
<specialty>. Our latest product is . . .
6. Now select:
Dial Task
1 Save the greeting
2 Change the greeting
3 Review the greeting
# Cancel the changes
* Replay the options
The above steps can be repeated for each of the Auto Attendants that you desire to configure.
23.3 Assigning the Auto Attendant to an Outside Line
It is straightforward to select an Auto Attendant to associate with a particular outside line. This setting is
determined by the default Auto Attendant selected in the configuration of the outside line:
1. Go to Phone System / Outside Lines and click Modify next to the outside line that you would like
answered by the Auto Attendant.
2. Under Call Route, make sure that Auto Attendant is selected.
3. Under Default Auto Attendant, select the Auto Attendant you want to answer incoming calls on this line.