User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
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The Auto Attendant can be configured to allow digits 0 through 9 to be dialed as single-digit Menu Shortcuts.
Dialing the digit will transfer a caller to a designated extension or another Auto Attendant. Select an extension
in the drop-down menu for the corresponding digit. ‘0’ is assigned to ‘0 – operator’ by default
†
. If the Internal
Dial Plan is modified so that the Operator is changed to a digit other than 0, the shortcut will automatically be
adjusted to dial the new Operator digit. However, shortcut 0 will still be used for the Operator. If you wish to
change which shortcut is used, first update the Internal Dial Plan then modify the shortcuts.
When the configuration changes are complete, click Update to save the settings.
23.2 Recording Auto Attendant Greetings and Messages
In addition to the Prompts selected, you can record three greetings for each Auto Attendant. The greetings
and prompts are played in this order:
• Day Mode Greeting (or Night Mode Greeting, depending on the time of day)
• Custom Message
• Other configured prompts.
Note: After all prompts have been played, if the caller presses * to hear the selections again, the Day-Night
Mode greeting is skipped.
Follow these steps to record a new greeting:
1. Dial the Auto Attendant extension (431-439
†
) you want to change. You will hear the default welcome
greeting.
Note: If the system is configured for Dual Language Support, the new greetings and messages will be
associated with the current language in this Auto Attendant. To record greetings and messages
for an alternate language for use by this Auto Attendant, switch languages before proceeding to
the next step.
2. Dial # and 9.
3. After the beep, enter the Administrator password, followed by the pound sign.
4. Choose the Greeting or Message to be recorded.
Dial Greeting
1 Day Mode Greeting
2 Night Mode Greeting
3 Custom Message
4 Manage Call Queues
# Return to the Auto Attendant
†
Extensions may vary per system. If you are using a non-default Internal Dial Plan, consult the Phone Features tab of the
My Allworx Manager page to determine what extensions are being used for the corresponding feature.