User`s guide

System Administrator’s Guide – Release 7.2.3.x

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trademarks of their respective owners.

Revised: September 1, 2010

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Available Feature Keys:

User Expansion Licenses

The maximum number of users on a given server model can be expanded beyond the base number by

adding feature keys. These options do not require any additional software to be downloaded.

Key 6x 24x 48x

48 Users X

60 Users X

100 Users X X

150 Users X X

200 Users X

250 Users X

Call Queuing

– provides the ability to direct inbound calls into queues. These calls will ring the phones of

any designated users available to service the calls.

Automatic Call Distribution

– Automatic Call Distribution is an enhanced queuing feature that directs calls in

a queue to agents using a variety of call distribution algorithms. This key also enables the method

described for the Call Queuing key. If the Automatic Call Distribution feature key is installed, the Call

Queuing feature key is not required.

Note: For details on configuring and using Call Queuing and Automatic Call Distribution see the Allworx

Queuing and Automated Distribution Guide.

Call Assistant

– This key enables the Allworx Call Assistant and the TSP driver. The Allworx Call Assistant

is a PC-based answering system which brings the power of enterprise attendant consoles directly to small

business. An Allworx phone must be used with this software and additional software is required.

Note: TSP (Telephony Service Provider) is a separate PC driver that enables dialing from within the

Microsoft Outlook contact list.

Conference Center

– Allworx Conference Center provides conference bridges, a method of reserving the

conference nodes for immediate or future use, and offers password-restricted access for attendees. This

option does not require any additional software to be downloaded.

Hardware Maintenance

– Obtaining this key through the Allworx Partner Portal places the Allworx server

under a Hardware Maintenance agreement.

Mobile Link

- This key enables interaction between the Allworx system and iAllworx. iAllworx is a free

iPhone application that allows users to set their presence, review their conferences and receive and send

voicemails.