User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 111
23 Auto Attendant
Auto Attendants answer incoming calls automatically and help direct callers to the person or department they
want. Callers can listen to a list of services and decide which one best suits their need, use the dial by name
option to connect to an employee directly, or listen to the company phone directory for the extension of an
employee.
You can set up anywhere from 1 to 9 Auto Attendants depending on your need. Each Auto Attendant can be
assigned to one or more CO Line, DID Line, SIP Proxy, SIP Gateway, or Digital Line. For example, one Auto
Attendant can be used to answer calls for Sales and another for Service. In addition, three types of greetings
can be recorded for each Auto Attendant: a custom message to be used any time, one to be used when the
server is in Day Mode, and the third to be used when the server is in Night Mode.
23.1 Configuring the Auto Attendant
From the Home page, click Phone System and then click Auto Attendants.
The nine Auto Attendants are numbered 431 to 439
†
. The list of Auto Attendants show the attributes assigned
to each one. Click the Modify
link for the specific Auto Attendant to set up.
†
Extensions may vary per system. If you are using a non-default Internal Dial Plan, consult the Phone Features tab of the
My Allworx Manager page to determine what extensions are being used for the corresponding feature.