User`s guide

System Administrator’s Guide – Release 7.2.3.x
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trademarks of their respective owners.
Revised: September 1, 2010
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The Allworx system will automatically acknowledge active alerts by silencing the beeping on all handsets
after 10 minutes and by removing alert information from each handset display screen after 60 minutes. If
additional emergency calls are placed from other handsets within 15 seconds, the new alerts will be ignored.
The next emergency call placed after the 15 second time period will be stored on the handset and will be
displayed once the user or system acknowledges the first alert. The user can acknowledge an alert by
pressing the PFK or CLEAR softkey.
Emergency alerts will supersede any handset functionality (e.g. placing/receiving a call, logged into message
center), except when the user of the handset is in an admin menu (e.g. viewing directory, CONFIG menu
settings, changing presence setting). In this case, the PFK will blink. Once the user exits the menu screens,
the alert’s audible beeping and information will be propagated on the handset.
Note: Calls will not be disconnected when an Emergency alert is propagated to the handset.
20.2.1 Emergency Call Email Notifications
The Allworx system can be configured to send out textual notifications to email and SMS accounts every time
an emergency call is placed. The notifications include the user assigned to the handset (station number, for
unowned handsets) and the date / time of the call.
To enable Emergency Call Email Notifications, navigate to the Phone System / Dial Plan page, and then
enter the recipients of the notifications in the text fields. Valid entries include username, message alias,
email address, and SMS address (cell number and domain).