User`s guide

System Administrator’s Guide – Release 7.2.3.x

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

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Revised: September 1, 2010

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return to the previous Emergency CID assigned, delete the Caller ID number using the phone’s Admin page

or CONFIG menu.

20.1.4 Delete an Emergency Caller ID

Emergency CID numbers can be deleted by clicking on the Delete links. However, Emergency CIDs that

have handsets assigned to them cannot be deleted. Therefore, all handsets must be assigned another CID

prior to deletion.

20.2 Emergency Alerts

The 911 Alert feature sends audible and visual alerts to designated handsets immediately after an

emergency call is made from any local or remote handset. Additionally, the Allworx system supports email

and SMS message notification of emergency calls.

To configure handsets to receive 911 alerts, assign an Emergency Alert PFK. When an emergency call is

placed from a handset on the system, handsets with the PFK will produce an audible beeping and display:

• Owner of the handset which placed the call

• Station number of the handset the call originated from

• Date / time of the call

During an active alert, pressing the PFK will acknowledge the alert, silence the audible beep and remove the

alert information from the display screen. Pressing the PFK when there is not an active alert on the handset

will retrieve information of the last alert stored on the handset. Rebooting the handset will remove stored

alert details from the handset.

Added to table

Overrides

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