User`s guide

System Administrator’s Guide – Release 7.2.3.x
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trademarks of their respective owners.
Revised: September 1, 2010
Page 105
20 Emergency Support
20.1
Emergency Handset Caller ID
An Emergency Caller ID (CID) number can be assigned to each Allworx handset. When an emergency
number is dialed from the handset, the Emergency CID will be passed to the emergency call center instead of
the CID that would normally be used. For those employees who are not located at the main site, the
Emergency CID will help the emergency call center identify the location of the handset that placed the call.
Note: The Emergency CID will not override the Caller ID of a CO line. If you are using SIP trunks or PRI lines,
check with your provider to determine what Caller ID numbers they will accept, if any or to configure
additional numbers as acceptable. After setting up Emergency Caller ID numbers, test every number (by
calling 911) to ensure that emergency calls are connected that they are being routed to the correct
emergency call center. Be sure to tell the call center that it is a non-emergency call and that you are testing
your phone system.
Each Emergency CID is associated with a Service Group to be used when placing an emergency call. When
“Use External Dialing Rules” is chosen as the Service Group, the outside line or Service Group will be based
on the area code of the Emergency CID number.
20.1.1 Add Emergency Caller ID Numbers
To add Emergency Caller ID numbers to the Allworx system, navigate to Phone System / Emergency CID.
Under the Emergency Caller ID Numbers section, select the add new Caller ID Number
link. Enter the Caller
ID number and desired location in the appropriate fields. Choose a Service Group and then select the Add
button. Only one entry can be created per Emergency CID number.
20.1.2 Assign Emergency Caller ID via Admin Page
Emergency Caller IDs can be assigned to a handset through the server’s Admin page, phone’s Admin page
or from the handset CONFIG menu.
Note: An Emergency CID can be assigned to more than one handset.
From the server’s Admin page, navigate to Phone System / Emergency CID. All handsets on the system are
listed in the table under the Handset Emergency Caller ID Number Assignments. To assign an Emergency
CID number to a handset, select the Modify
link. Choose a Caller ID Number / Location and then click the