User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 100
SMS Email Messages – The address of the recipient(s) that are to be alerted of a new message in the
voicemail inbox. Only one entry is permitted per field, therefore a message alias may be used to send alerts
to multiple recipients.
The following are acceptable entries:
• Username
• Message Alias
• Cell phone number with service provider SMS text message domain (e.g. [e-mail])
• Note: A list of service provider domains can be found at: www.notepage.net/smtp.htm (Check with the
Service Provider for more information).
• Email address
Notification Period
– Period of time that elapses before another SMS message is sent to the recipients of the
level.
Maximum Retries
– Maximum number of messages sent to the recipients of the level before the message
alerts proceed to the next level of the table. This does not include the initial SMS message, therefore the
recipients will be sent one more message than the value entered.
Note: Escalation message alerts will stop once the maximum number of messages has been sent to the
last populated level in the table.
Continue Notifications
– Recipients will continue to receive message alerts in conjunction with the next level
or levels once escalation occurs.
Example:
A doctor’s office has an “on call hours” voicemail box. When voicemail messages are left in this box, the
notification is set to the doctor who is assigned to answer after hour emergencies. If the doctor does not
retrieve the call within X minutes an escalation message is sent to the next set of backup doctors.