User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 99
17 Voicemail Notification & Escalation Message Alerts
Voicemail Notification & Escalation Message Alerts send SMS text messages to cell phones and/or email
addresses when a voice message has been left in a specified voicemail inbox on the Allworx System.
The SMS text messages provide the following information:
• Allworx username associated with the voicemail inbox.
• Caller ID name and number of the caller who left the voicemail (if available).
• Date and time the voicemail was received by the voicemail inbox.
• Length of the recorded message.
• Current amount of new voicemails in the voicemail inbox.
Note: The SMS text messages are sent via the Allworx SMTP server, which requires a valid network path
from the Allworx to the destination mail server through the Internet.
17.1 Notification Mode
Voicemail Notification will send the recipient(s) an alert every time a new voicemail is received in the
voicemail inbox.
To configure voicemail Notification alerts, navigate to the Business / Users page and enable the Notification
Mode radio button.
SMS Email Messages
– The address of the recipient(s) that are to be alerted of a new message in the
voicemail inbox. Only one entry is permitted per field, therefore a message alias may be used to send alerts
to multiple recipients.
The following are acceptable entries:
• Username
• Message Alias
• Cell phone number with service provider SMS text message domain (e.g. [e-mail])
• Note: A list of service provider domains can be found at: www.notepage.net/smtp.htm (Check with the
Service Provider for more information).
• Email address
17.2 Escalation Mode
The Voicemail Escalation feature distributes message alerts repeatedly until a set number of retries have
been met or until any voicemail message has been retrieved. Recipients are organized into levels such that
after a certain number of message alerts are sent to the recipient(s) at one level, the alerts to the recipient(s)
at the next highest level begin.
To configure voicemail Escalation alerts, navigate to the Business / User page and enable the Escalation
Mode radio button.
Level
– The order in which recipients are alerted that a message has been left in the voicemail inbox.