User`s guide

System Administrator’s Guide – Release 7.2.3.x

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Revised: September 1, 2010

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16 Follow-Me-Anywhere

The Follow-Me-Anywhere Calling feature allows inbound calls to be routed to an external number within call

routes. If the call is rejected or unanswered then the inbound call will continue along the defined call route.

Previously, external numbers were only allowed to be at the termination of the call route (the Finally attempt),

which limited the routing destination of the call if the recipient did not answer. (See Section 15.5, Follow-Me

in the Call Routing section, for more information)

When users receive a Follow-Me-Anywhere call on their external phone (e.g. cell phone, home phone), they

hear a prompt that identifies the source of the call and how to accept the call. The content of the prompt and

the acceptance method for user extensions are configurable from the Business / User page. There are

checkboxes for requiring a Message Center password to accept the call and for requiring that the caller

record their name. If both checkboxes are checked, the prompt for calls to the user’s extension will be: “Call

for (user) from (caller). To accept, enter your password followed by the pound sign.”

Note: System extensions that use Follow-Me-Anywhere will receive the default prompt: “A call is being

forwarded to you from an Allworx system. Press one to accept the call.”

The recipient of the call can consult another employee or transfer the caller to any extension (user, system or

remote site) in the Allworx System.

Consult

1. During the call press *# to obtain a dial tone while placing the caller on hold.

2. Dial the extension of the person that is to be consulted.

3. To end the consultation and return to the caller press *#.

Announced (Attended) Transfer

During the call press *# to obtain a dial tone while placing the caller on hold.

Dial the extension to which the caller is to be transferred.

Talk to the new recipient.

Hang up to complete the transfer.

Unannounced (Blind) Transfer

During the call press *# to obtain a dial tone while placing the caller on hold.

Dial the extension to which the caller is to be transferred.

Immediately hang up to complete the transfer.