User`s guide

System Administrator’s Guide – Release 7.2.3.x
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Revised: September 1, 2010
Page 96
The Call Route section in the figure above determines how a call coming into the system through Digital Line
1 channel 01 is directed.
• Extension
– Incoming calls can be routed to a User or System extension. Using a System Extension
provides more call routing flexibility and allows for a common route to be used for multiple lines.
• Auto Attendant
– When an outside line is routed to an Auto Attendant, it goes to the designated Auto
Attendant that is defined in the Default Auto Attendant section.
• Voicemail for user
– Calls that come into the System would go directly to a voicemail box for a User.
• Routed using DID Block(s)
– When using DID blocks for incoming calls, the DID block has to be
enabled for the outside line or each desired channel, if using digital lines (See Section 19, Direct Inward
Dialing (DID) for more information).