® Allworx System Administrator’s Guide (Release 7.2.3.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx. © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
System Administrator’s Guide – Release 7.2.3.x Table of Contents 1 Introduction ...............................................................................................................................................1 1.1 Who Should Read This Guide ..............................................................................................................1 1.2 Purpose....................................................................................................................................
System Administrator’s Guide – Release 7.2.3.x 11.3 Defining Service Groups .....................................................................................................................66 11.4 Configuring Area Codes......................................................................................................................67 11.5 Remote Sites as Services ...................................................................................................................68 11.
System Administrator’s Guide – Release 7.2.3.x 25 Parking Orbits .......................................................................................................................................121 25.1 Configuring Call Parking Orbits.........................................................................................................121 25.2 Configuring Parking Orbits for Allworx IP Phones .............................................................................
System Administrator’s Guide – Release 7.2.3.x - This page intentionally left blank - 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
System Administrator’s Guide – Release 7.2.3.x 1 Introduction 1.1 Who Should Read This Guide This guide is to be read by people who will be installing and maintaining Allworx servers. The reader is expected to have a computer networking and basic telephony background and to have completed the Allworx Partner technical training. 1.2 Purpose The Allworx server web administration interface has built-in descriptions, help, and tips on many of its pages.
System Administrator’s Guide – Release 7.2.3.
System Administrator’s Guide – Release 7.2.3.
System Administrator’s Guide – Release 7.2.3.x 2 Accessing Web Administration The administrative interface to the Allworx server is accessed using a web browser via the LAN interface on TCP port 8080. Assuming the network settings are set to their factory defaults, the steps to connect to this interface are: 1. Plug your PC into the server’s LAN port. 2. Set up the PC’s network interface to obtain an IP address automatically (using DHCP). 3. Verify that the PC has an IP address on the 192.168.2.x network.
System Administrator’s Guide – Release 7.2.3.x 3 Configuring a New Allworx Server Log into the Allworx server Web Admin page. When the Home page appears, click on the Install Checklist link (on the left side) to bring up a new window that lists the steps necessary to set up a new system. Each step has a description that is followed by a link to the Web Admin page to execute the step. These steps are ordered to aid in a successful configuration.
System Administrator’s Guide – Release 7.2.3.x Available Feature Keys: User Expansion Licenses The maximum number of users on a given server model can be expanded beyond the base number by adding feature keys. These options do not require any additional software to be downloaded. Key 6x 48 Users 60 Users 24x 48x X X 100 Users X X 150 Users X X 200 Users X 250 Users X Call Queuing – provides the ability to direct inbound calls into queues.
System Administrator’s Guide – Release 7.2.3.x Dual Language Support – Allworx Dual Language Support provides the ability to have a second language for default audio prompts. Language Packs containing the audio prompts in languages other than US English are available for download from the Allworx Partner Portal at www.allworx.com. Multi-Site Primary – Allworx Advanced Multi-site provides the ability to seamlessly integrate multiple sites.
System Administrator’s Guide – Release 7.2.3.x 4 Upgrading Server Software Before performing an upgrade, be aware that: • If you are updating from Release 7.0 or lower, significant changes to multi-site networking have been made that require additional feature keys and configuration steps in order for site-to-site features to continue to operate.
System Administrator’s Guide – Release 7.2.3.x Choose the desired software version, and then select the Download Update button. Option 2: Upload update from PC The update files can be downloaded to a PC from the Allworx portal (www.allworx.com) and then uploaded to an Allworx server. The use of FTP to put the software upgrade files on the server has been eliminated. Instead a single update file is uploaded onto the server through the Admin page.
System Administrator’s Guide – Release 7.2.3.x 4.3 Activating Server Software Once software has been loaded onto the Allworx server, using either option explained above, the System Administrator can immediately activate the update, schedule the update to be activated at a later time, or cancel the update procedure. To schedule an update for a later time, select the Activate Update Later button.
System Administrator’s Guide – Release 7.2.3.x 5 Network Configuration The Allworx server provides powerful and flexible network infrastructure capability. Much of this flexibility is configured by setting the Network Mode parameter on the Network / Configuration page. This page shows different parameter sets depending on the Network Mode setting. If the Network Mode is set to the factory default value of NAT/Firewall with DMZ, the page will be similar to the one shown below.
System Administrator’s Guide – Release 7.2.3.x 5.1 Network Mode: Standard Router When the network mode is set to Standard Router, the logical network capability is as shown in the diagram below: Allworx server WAN Side Server Network Services WAN IP Based Network Router LAN Side Server Network Services LAN The server acts like an ordinary two port router with the server routing packets between the LAN and WAN interfaces. No NAT or firewall functionality is enabled.
System Administrator’s Guide – Release 7.2.3.x 5.2 Network Mode: LAN Host When the network mode is set to LAN Host, the logical network capability is as shown in the diagram below: Allworx server WAN Side Server Network Services WAN Leave WAN port disconnected IP Based Network Router LAN Side Server Network Services LAN This mode was designed to be used when the Allworx server is deployed as a peer (instead of as a router or firewall) on the local area network.
System Administrator’s Guide – Release 7.2.3.x The WAN services (like FTP and HTTP) are still available via the LAN if the proper routes are configured on your network. 5.
System Administrator’s Guide – Release 7.2.3.x For example, if a PC on the LAN is hosting a website that must be accessible from the Internet, its http port (port 80) must be exposed through the firewall. To permit access to this web server, create a new entry, entering 80 for the WAN Port #. Choose TCP for the Protocol, enter the PC’s IP Address (e.g. 192.168.101.9) and the Local Port # of 80. Note: The WAN and LAN Port #s must always be the same.
System Administrator’s Guide – Release 7.2.3.x 5.4 Network Mode: NAT/Firewall with DMZ When the network mode is set to NAT/Firewall with DMZ, the logical network capability is as shown in the diagram below: Allworx server NAT Firewall WAN WAN Side Server Network Services IP Based Network Router LAN Side Server Network Services LAN Turning on the DMZ moves the WAN network services behind the firewall. This means that even the Allworx WAN services (POP, SMTP, FTP, HTTP, etc.
System Administrator’s Guide – Release 7.2.3.x Note: The checkboxes are for specific Allworx services that can also be configured in the LAN address list. They are provided as a convenience as compared to filling in the list. 5.5 Network Mode: NAT/Firewall with Stealth DMZ This mode is the same as NAT/Firewall with DMZ except that all ICMP services (echo, redirect, etc) are turned off. This makes it more difficult for attacks from the WAN to probe the server.
System Administrator’s Guide – Release 7.2.3.x 2. In the Firewall section of the Network / Configuration / Modify page, change the Allworx Services (ports) exposed through DMZ so that only SMTP, DNS, and SNTP are checked. SMTP is required to receive email from the Internet for local users. DNS is required so the email server can resolve outbound mail addresses. SNTP is required to get accurate time from an Internet time server (configured on the Maintenance / Time page). 5.
System Administrator’s Guide – Release 7.2.3.x 6 Internal Dial Plan and Extension Length The server admin interface permits administrators to change the number of digits (i.e. length) and numeric ranges of internal extensions. The extension length setting configures extensions to be either three (3) digits or four (4) digits long. This capability influences other server features and has some limitations that are discussed below.
System Administrator’s Guide – Release 7.2.3.x outside of this range but a switch from 4-digit extensions to 3-digit extensions is desired, all extensions that are outside the range must be changed or deleted. The following phone functions are affected when the extension length setting is changed. The format of the number to dial is the same but the number of digits changes, depending on whether extensions are set to three digits or four digits.
System Administrator’s Guide – Release 7.2.3.x • • Paging extensions (460-469) Queue extensions (4400-4409, 4410-4419) 6.2 Modifying Internal Dial Plan The Phone System / Dial Plan page includes a table of the Internal Dial Plan. The dial plan can be changed by clicking the Modify link. The selections are made by choosing the leading digit for groups of dialing patterns from a pull-down list. Selecting a digit for one pattern affects the digits that are available for use with other patterns.
System Administrator’s Guide – Release 7.2.3.x 3. The asterisk (“*”) can be used as a leading digit for the PBX Functions group (e.g. Call Forwarding). It is not available as a choice for other functions. 4. When installing multiple sites with multiple Allworx servers, each server should be configured with the same internal dial plan. If the dial plans differ, routing of calls between the sites will not be reliable. 5.
System Administrator’s Guide – Release 7.2.3.x 7 Adding Users 7.1 User Templates User Templates contain a set of common configuration settings and can be applied when creating or modifying users. Not all user settings are included in the templates. Some settings must be configured for each user from their user modify page. Available User Templates are displayed in a table in the Business / Users page, with options to View (modify), Copy, and Delete groups.
System Administrator’s Guide – Release 7.2.3.x Once a template is selected, the screen is populated with the template settings as well as other settings that are not part of the template. Any settings that are changed are automatically flagged with an exclamation point (!) to indicate that the template has been overridden. The users table on the Users page displays the template that was last applied to each user.
System Administrator’s Guide – Release 7.2.3.x 7.1.4.
System Administrator’s Guide – Release 7.2.3.x - Primary Phone (used for quick transfer from cell phone) Voicemail Notification and Escalation - Notification and Escalation Disabled - Notification Mode - Escalation Mode VPN Settings - VPN Password External POP3 Accounts - Mail Server / Username on Mail Server / Password 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved.
System Administrator’s Guide – Release 7.2.3.x 8 Adding Handsets 8.1 SIP Phones 8.1.1 Plug-and-Play Allworx phones can be added to the system using plug-and-play installation. Once the network connection to the server is set up, the phones will register with the server the next time they reboot or power up. VoIP phones from other manufacturers can be manually added. See Section 8.1.3.2, Generic Phones.
System Administrator’s Guide – Release 7.2.3.x • Replace compatible existing Allworx phone (NOW / REPLACE). Select from the list of the all Allworx system phones. The phone web administration password, if any, is required to replace a phone. To view or change the password, navigate to Web Admin Servers / VoIP page. Reboot the phone to complete the phone replacement. • Defer user assignment (LATER).
System Administrator’s Guide – Release 7.2.3.x Note: Any handsets that have been added to the system will plug-and-play, regardless of these settings. 8.1.3 Manual Add The Allworx server supports the manual adding of SIP phones to the system. This may be done when the SIP phone to be added is not a plug-and-play phone or you want to configure the phone before plugging it into the network (For example, to pre-configure the server before an installation at the customer site).
System Administrator’s Guide – Release 7.2.3.x Select the phone model and fill in the required fields. 8.1.3.1 Allworx Phones For Allworx phones, follow these steps: 1. Change the Model to the appropriate selection for the phone that is to be configured. 2. Enter a Login ID and Password for the phone to use to authenticate with the server. Note: The Login ID must be unique; cannot use the same Login ID on multiple phones. 3. Enter the correct MAC Address for the phone.
System Administrator’s Guide – Release 7.2.3.x 8.3 Testing Phones Below are some suggested steps for verifying that a phone is set up correctly: 1. Dial 400† for Auto Attendant. 2. Enter ‘#7’. The Auto Attendant will play back information about the phone configuration. 3. Hang up. The phone will ring back. If any of these steps fail, check: • Physical wiring between phone and server. • Network settings. • Phone and server configuration. † Extensions may vary per system.
System Administrator’s Guide – Release 7.2.3.x 9 Configuring Allworx IP Phones 9.1 Introduction To configure Allworx IP phones, go to the SIP Handsets section of the Phone System / Handsets page. This shows a list of all Allworx IP phones known by the Allworx server. As you can see, a number of functions are available by clicking handset specific links. Phone Functions: PBX Station (Default) – This is the Handset Preference Group that the handset is currently a part of.
System Administrator’s Guide – Release 7.2.3.x The phones must be rebooted before any configuration changes will take affect. This can be done remotely using the Reboot link described above or manually from the station. 9.2 Why Multiple Call Appearances are Useful Adding Call Appearances to a station can be very helpful. Why this is helpful is probably best explained through an example.
System Administrator’s Guide – Release 7.2.3.x • • • • • • • • • • • • • • Busy Lamp Field (BLF) Call Appearance Emergency Alert Call Monitor Call Supervision Day-Night Mode Function o Centrex Flash o Headset o Info o Park o Personal Speed Dial o Redial Line Appearance Messages Not Used Parking Orbit Queue Alarm Queue Appearance Speed Dial 9.4.1 ACD Appearance PFK The PFK is used to service calls in ACD queues. Users log in and out of ACD queues with this PFK.
System Administrator’s Guide – Release 7.2.3.x 9.4.3 Call Appearance PFK The PFK can be mapped to one of the phone’s Call Appearances. This allows calls to be placed or received. Additional notes: • Recall that a phone can have multiple Call Appearances. This allows for each Call Appearance to be distinctly used in call routing and for those calls to be managed independently and concurrently on the same phone.
System Administrator’s Guide – Release 7.2.3.x 9.4.6 Call Supervision PFK Call Supervision allows a supervisor to train agents by listening in on their calls. In addition, supervisors can participate in calls by “barging in” and speaking to both parties. See Section 21, Call Supervision, for more information. 9.4.7 Day-Night Mode PFK The PFK displays the status of Day and Night mode and can be configured to manually toggle between the modes. The LED is off when in Day mode and solid red when in Night mode.
System Administrator’s Guide – Release 7.2.3.x Allworx has enhanced key-system capabilities relative to SIP devices and Digital Lines. Any SIP proxy, SIP gateway, or Digital Line (T1) bearer channel can be made available as Line Appearance selections when they are enabled on their respective configuration pages. Through this manner, the Allworx system can present a common key system use model to all external voice circuit facilities including VoIP trunks going to an ITSP. 9.4.
System Administrator’s Guide – Release 7.2.3.x 9.4.16.1 Moving Up and Moving Down On each handset’s View Configuration page, every PFK has a Move Up and Move Down button. These buttons allow the Administrator to swap a PFK definition with the PFK above (Move Up) or below (Move Down) the selected PFK. 9.4.16.2 PFK Insert and Delete Delete or Insert buttons are displayed next to each PFK. Clicking Delete eliminates the PFK and shifts all PFK definitions below it up by one location.
System Administrator’s Guide – Release 7.2.3.x The Call Assistant Appearance settings extend the number of the features available in Programmable Function Keys by creating virtual keys within the Call Assistant software application. The additional virtual appearances are available only when the Call Assistant application is connected to an Allworx IP phone.
System Administrator’s Guide – Release 7.2.3.x 9.6.1 Creating and Modifying Handset Preference Groups To create a new Handset Preference Group, start by creating a copy an existing group, such as one of the System Default groups, clicking on the existing group’s Copy link. This will create a new group with the same handset options as the original group.
System Administrator’s Guide – Release 7.2.3.x 9.6.4 Deleting Handset Preference Groups Handset Preference Groups can be deleted by clicking on their Delete links. However, default groups and groups that have handsets assigned to them cannot be deleted. Therefore, all handsets must be moved into other groups in order to delete the group. 9.6.
System Administrator’s Guide – Release 7.2.3.x 9.6.6 Description of Specific Options Station Mode Selection – This selection can be set to PBX Behavior or Key System Behavior. This selection is used to change the way two areas of a phone behaves: • It affects how some of the PFK functions work as described in Section 9.4, Programmable Function Keys (PFKs). • It affects how the Hold button on a handset works.
System Administrator’s Guide – Release 7.2.3.x Hold Reminder Mode – This parameter specifies how the phone operates relative to a hold reminder. Hold reminder is a feature to remind the handset user that they have left a phone on hold: • No Reminder – Never remind the user. • On Hook – Beep whenever the phone is put on-hook with call(s) on hold. • Timer – Beep after the call has been on-hold for the specified period of time.
System Administrator’s Guide – Release 7.2.3.x Redial Memory – Sets the length of time the redial memory persists in the phone station. This setting is useful to adjust to maintain privacy on phones that are used in shared areas. RTP Media Port Range – This parameter specifies the range of UDP ports used for Real Time Packet communications. Using a maximum range of values makes the phone the most secured from snooping and denial of service activities.
System Administrator’s Guide – Release 7.2.3.x Line Appearance(s) Use of Dial Plan – If not enabled, the phone number that is dialed when a Line Appearance PFK is selected is not displayed by the phone, is not recorded in the phone’s call history, and is not available for redial. A reason for disabling this is if the CO lines on the system do not follow the North American Numbering Plan (including if the lines connects to another PBX).
System Administrator’s Guide – Release 7.2.3.x 9.7.2 Viewing a Handset Template’s Configuration To view a template’s phone configuration, click on the template Description in the list of Handset Configuration Templates. 9.7.3 Creating a New Handset Template New templates can be created from any phone’s configuration. Creating a new template has a few steps: 1. Click View Configuration on an existing phone. 2. Change the configuration according to the requirements for the new template.
System Administrator’s Guide – Release 7.2.3.x 9.7.6 Modifying a Handset Template Handset templates can be saved, applied, and deleted but cannot be directly modified. To modify a handset template, delete the template you want to change, edit a phone’s configuration that reflects the template you want to change, and then save the template with the original name. 9.
System Administrator’s Guide – Release 7.2.3.x There are two ways to access the administration page of an Allworx handset. 1. From the Server Admin page, navigate to the Phone System / Handsets page, and then click the IP address link associated with the handset 2. From a browser, enter the IP address of the handset. The IP address can be found on the handset under CONFIG / Current Status / Info 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.
System Administrator’s Guide – Release 7.2.3.x 10 Outside Lines 10.1 Anonymous Call Handling Anonymous Call Handling provides the System Administrator with a way to handle calls for which the caller has requested privacy. Such calls can be routed to a specific extension. Navigate to Phone System / Outside Lines and select the modify link to configure Anonymous Call Handling. Private calls can either be routed normally on the system or to any user or system extension, including the operator.
System Administrator’s Guide – Release 7.2.3.x Port Expander Functions: Description/View Configuration – Clicking on the port expander’s Description opens its configuration page. This allows you to view and modify the configuration. Delete – Delete the port expander. All related configurations and port definitions are removed from the system. Replace – This allows the port expander to be replaced by another while automatically transferring all the configuration parameters and settings to the new unit.
System Administrator’s Guide – Release 7.2.3.x RTP Media Range (Port to Port) – This parameter specifies the range of UDP ports used for Real Time Packet communications. Using a maximum range of values makes the port expander the most secured from snooping and denial of service activities.
System Administrator’s Guide – Release 7.2.3.x 3. Click Add button 4. Select the Modify link for the device 5. Enter the DTMF digits to send into the Auto Answer DTMF String text box. These digits will be sent to the FXS device as soon as it answers the call.
System Administrator’s Guide – Release 7.2.3.x SIP Gateways and SIP Proxies are different but are configured in a very similar manner. Both types of devices are added to the system through the Phone System / Outside Lines page. 10.4.1 Configuration SIP Proxies and SIP Gateways have configuration settings that are specific to the ITSP or device being used. To configure a new SIP Proxy, click the add new SIP Proxy link.
System Administrator’s Guide – Release 7.2.3.x is not typically checked. However, in some cases, the service provider or proxy may be doing the conversion automatically so you may want to defeat the Allworx server’s conversion mechanism. Digits Sent – This is the number of dialed DTMF digits to be sent to the ITSP when making a call. If the number specified here is fewer than the number of digits dialed by the user, only the trailing digits are sent. The default value (all digits) is typical.
System Administrator’s Guide – Release 7.2.3.x checkbox is not checked, the Allworx will act as a proxy between the two remote ends of the calls. Typically this checkbox is checked. Supports SIP Redirect – This selects the method of redirecting inbound calls that are forwarded back to the service provider without being answered (e.g. all calls are forwarded to a cell phone). If this checkbox is checked, a SIP 300 redirect message is sent.
System Administrator’s Guide – Release 7.2.3.x Enterprise Dialing rule (Phone System / Dial Plan web page) is set to a service group that contains just the SIP Proxy entry for the central hub server. The number of digits to collect/send is set to cover the entire enterprise. The Allworx dial plan uses an ‘8’ prefix† to indicate that the dialed number is to be forwarded to the Enterprise Server.
System Administrator’s Guide – Release 7.2.3.x a 300 Redirect with a Contact header URI of . The Allworx server (allworx1) then initiates a call to extension 111. Larry Tate answers the phone and the call is established. How to Set Up Enterprise Dialing 1. Go to the Phone System / Outside Lines page. 2. Either Add New SIP Proxy or, if it has already been added, Modify the SIP Proxy that is the target for the Central Hub. 3.
System Administrator’s Guide – Release 7.2.3.x interfaces support both circuit switched voice calls and TCP/IP data. The data connection can be used for connectivity to another remote site on a dedicated T1 line or for connectivity to a service provider for Internet access. PRI Support The Allworx server supports Primary Rate ISDN using the National Standard ISDN format (NI-2), Lucent Custom 4ESS, Lucent Custom 5ESS, and Nortel DMS-100 switch types.
System Administrator’s Guide – Release 7.2.3.x call should be dead. Some FXO lines support a supplemental feature known as line-side answer supervision where the network provides an explicit signal acknowledging that the far end has picked up during an outbound call. Because not all network equipment can produce this state, calls cannot rely upon it and the state is ignored. Neither of the FXO modes supports Direct Inward Dialing (DID).
System Administrator’s Guide – Release 7.2.3.x result. Fully configure the line or lines that are being used before physically connecting the server to the T1 line. Configuration Hint When using a Digital Line for circuit switched voice operation (PRI or RBS modes), it is typically desired to set all the Digital Line parameters including the functional definition for each time slot on T1 line.
System Administrator’s Guide – Release 7.2.3.x • Remote Frames – Incoming data is synchronized and decoded at the frame level. These decoded frames are then reframed locally and sent back out on the transmitted output line. • Remote Unframed – Incoming data is decoded at the bit level from analog voltages to digital bits and directly sent out as a stream of bits back towards the source on the transmitted output line. No attempt is made to synchronize or verify the data at the frame level.
System Administrator’s Guide – Release 7.2.3.x Prefer Originally Dialed Number (RDNIS) for DID lookup/call routing – This causes T1/PRI originallydialed/redirected phone number to be used in DID routing, if the original call was redirected and the original call information is provided by the CO. PPP Username – This is the login account name to use for this Digital Line when the line has one or more slots defined on it for data operation. If authentication is not required, leave this field blank.
System Administrator’s Guide – Release 7.2.3.x T1 E and M Wink FG-B RBS – A circuit-switched Ear and Mouth mode Robbed Bit Signaling trunk. Specifying this mode defines a new outside line for the PBX for each slot configured in this mode. This mode is symmetrical and can be used to hook PBXs back-to-back to tie PBXs between sites on a leased line. Only DTMF signaling is used. Multiple Frequency (MF) signaling is not supported.
System Administrator’s Guide – Release 7.2.3.x 11 Dialing Rules and Service Groups This section describes the procedures the Allworx system follows for placing outbound calls. 11.1.1 Dialing Rules As a user dials digits on a phone, the system collects the digits, one at a time. How does it know when it should wait for more digits (because the user is dialing slowly) or when it should take the digits it has and try to make a call with them? The rules the server follows are called Dialing Rules.
System Administrator’s Guide – Release 7.2.3.x WARNING: Calls can be routed to Remote Allworx sites in order to use the remote sites’ outside lines. However, remote sites should not be the only method available for external calls to be placed. Loss of Internet connectivity between the local site and the remote site (at either end) may disable the ability to place calls including 911 Emergency calls. Note: The Digital Line Service Group is only available on Allworx 24x and 48x servers.
System Administrator’s Guide – Release 7.2.3.x NANPA is typically enabled for installations in North America and disabled for all other locations. When NANPA is disabled (unchecked) access outside lines using the steps described in the Exceptions section, above. 11.3 Defining Service Groups Enter a Description for this service group. Then, move the individual services required for this group into the new Service Group box.
System Administrator’s Guide – Release 7.2.3.x 11.4 Configuring Area Codes The area codes should be configured for two reasons: (1) To make sure the correct service is used for the local and other area codes and (2) to make sure that the correct number of digits are used when the call is placed. The Dial Method controls whether or not the area code is to be included when the call is placed. If the area code is not properly configured for the local rules, local calls may not be placed correctly.
System Administrator’s Guide – Release 7.2.3.x 11.5 Remote Sites as Services Remote sites can be selected as services for handling outbound calls. If the line selection process results in a call being routed to a remote site, the call will be connected using one of the remote site’s outside lines. The dialing rules that are configured on the remote site will determine which of its lines are used and how the number will be dialed (e.g. with or without area code).
System Administrator’s Guide – Release 7.2.3.x - Outside Line Selection Method Toll Restrictions 11.6.1 Toll Restrictions The server applies Toll Restrictions through the use of two lists: Blocked Numbers and Exceptions to Blocked Numbers. By default, all numbers are allowed unless listed in the Blocked Numbers list. Numbers in the Exceptions list override the blocked numbers. That is, if a number is listed as both blocked and as an exception, calls to that number will be permitted.
System Administrator’s Guide – Release 7.2.3.x the handset’s checkbox from within the desired group’s configuration page (View / Modify Call Appearances Assigned To Group). 11.6.3 Deleting Dialing Privileges Groups Dialing Privileges Groups can be deleted by clicking on their Delete links. However, the default group and groups that have handsets assigned to them cannot be deleted. Therefore all handsets must be moved into other groups in order to delete the group. 11.
System Administrator’s Guide – Release 7.2.3.x 12 Unified Messaging The Allworx server supports unified messaging such that a user’s voicemail and email messages are combined into one inbox in the system. Because voicemail and email are stored together and because voicemail can be accessed as voicemail on the phone or as email on a PC, unified messaging may behave in unexpected ways.
System Administrator’s Guide – Release 7.2.3.x putting user@mycompany.com in the members list, the Allworx server says “that’s me!” and sends the email to himself instead of to the external IP address. The solution is to not use the same domain name for both. 12.1.3 POP3 Client Using the POP3 Mail Transfers section of the Business / Users / Modify User page, each Allworx user can be configured so that a POP3 request to transfer email to a POP3 client will work: • Email and voicemail messages.
System Administrator’s Guide – Release 7.2.3.x 12.2 Access Examples 12.2.1 Example 1 Requirements Tom (login name tom) does not expect to get email at his Allworx server address, but instead uses an external email account (tom@yahoo.com). His Allworx server voicemail should be sent to the external email account, but should also be available from his phone.
System Administrator’s Guide – Release 7.2.3.x Tom will use the Allworx server for his email. He wants to use his phone to listen to voicemail messages, but does not want them sent to his email account. Configuration • Set up Tom’s Allworx server POP3 Mail Transfers configuration to transfer only email messages. • Set up Tom’s PC email application to POP email off the Allworx server without leaving a copy on the server.
System Administrator’s Guide – Release 7.2.3.x 13 Backing up and Restoring Data It is a good idea to back up your Allworx server data. In the event of a server failure, you can restore your data from the backup. You can set up the Allworx OfficeSafe Application to create the backup as frequently as you need. Take a few minutes to assess how much data you would be willing to lose in case you need to restore the system from a backup. OfficeSafe is optimized for restoring the entire Allworx server disk.
System Administrator’s Guide – Release 7.2.3.x 13.1.2 Configuring Backups on the Allworx Server Backups are initiated from the Allworx Server and require a destination PC running the OfficeSafe application. A backup can be initiated either periodically or immediately. The periodic backup cycles include: none, daily, semi-weekly, weekly and month. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved.
System Administrator’s Guide – Release 7.2.3.x 1. Access Maintenance / Backup / Modify and the above page should appear. 2. Set the Backup Start Time to have the backup performed automatically at the appointed time of the day. 3. Set the IP Address and the TCP/IP Port of the PC running OfficeSafe. These values can be obtained from the OfficeSafe Current Settings fields. Note: The IP Address and TCP/IP Port setting must match the OfficeSafe application settings. 4. Select the Backup Frequency.
System Administrator’s Guide – Release 7.2.3.x • • • After N days since the last full backup, where N is selectable After every N incremental backups, where N is selectable Never (default) Retain Old Backups – used to set the number of old full backups to retain. The default is zero to conserve disk space on the PC, but you may want to maintain at least two complete backups. 13.2 How to Restore Data You must restore the data while the Allworx server is in Safe Mode.
System Administrator’s Guide – Release 7.2.3.x 2. On the Allworx server side, you need to restart the server system into Safe Mode. This can be done via the web administration page of the server or by forcing the system into Safe Mode via the front panel of the unit. The method used to force entry into Safe Mode via the front panel varies by product model. Consult the installation or troubleshooting guides for your specific product model for more details.
System Administrator’s Guide – Release 7.2.3.x 3. Once the system powers up into Safe Mode you will be able to access the Safe Mode web page and you should see a screen similar to the following: 4. In the OfficeSafe section of the screen, enter the IP Address of OfficeSafe PC that is plugged into the server’s LAN port. 5. Select the Restore from OfficeSafe button. Note: The PC that will provide the restore image must be running OfficeSafe. 6.
System Administrator’s Guide – Release 7.2.3.x gigabytes of data to recover. You will see a “Restore was successful” message in the Status pane on the Safe Mode page when the operation completes. 8. Select Reboot in Normal Mode and click the Reboot button. Caution: Do NOT select Reboot the Allworx server in Normal Mode with Factory Defaults restored. This will cause your restored settings to be lost during the reboot.
System Administrator’s Guide – Release 7.2.3.x 2. Select the backup to export. 3. Enter then name for this exported backup: . 4. Select the export folder: . 5. Select OK to start the export operation. The full path of the export destination will be \; in the above example the destination will be \AllWorxServerExport\Allworx_2005-11-23. The combination of export name and folder location must be unique for each export operation. 13.4.
System Administrator’s Guide – Release 7.2.3.x 14 Remote Allworx Phones and Port Expanders A remote device is one where the phone or port expander is on a different Local Area Network (LAN) than the Allworx server. An example of this is where the Allworx server is set up at the company’s main office but an employee has an office phone at home. The system can be configured so that calls to and from that phone work just as though the employee was at the company’s main office.
System Administrator’s Guide – Release 7.2.3.x As instructed on the page, enter the firewall’s public IP address in the Public IP Address field. In addition, it may be necessary to configure the firewall to statically map specific ports. This is described in the NOTE box on the web page and is discussed further, below. 14.3 Setting Up Remote Allworx Devices Configuring a remote phone or port expander requires setting two configuration parameters on the device. The first parameter is the Boot Server IP.
System Administrator’s Guide – Release 7.2.3.x To enter the Boot Server IP and Plug ’n’ Play Secret Key into the phone, press the Config softkey and choose the Network Settings menu. To enter the information into an Allworx Px 6/2 Expander, enter Config Mode. See the Allworx Px 6/2 Expander Installation Guide for more information. 14.3.1 Phone or Port Expander behind a 3rd-Party Firewall Remote phones and port expanders usually work well, even if they are behind a firewall.
System Administrator’s Guide – Release 7.2.3.x The following sections describe some common configurations and solutions to potential problems. 14.3.1.1 Difficulty Connecting Calls If the remote device does not register with the server or if calls to and from it cannot be connected, settings on the firewall and the phone or port expander may have to be changed to enable communications through the firewall. Perform the following steps: 1. Disable DHCP on the handset or port expander.
System Administrator’s Guide – Release 7.2.3.x • • • • • Remote Plug ‘n’ Play key – Set according to the procedure in Section 14.3.1, Phone or Port Expander behind a 3rd-Party Firewall. Boot Server IP – Set according to the procedure in Section 14.3.1, Phone or Port Expander behind a 3rd-Party Firewall. Phone/Port Expander IP – Choose an address that is consistent with the remote site’s network. Netmask IP – Network Mask of the remote site’s network. Gateway IP – Gateway IP of the remote site’s network.
System Administrator’s Guide – Release 7.2.3.x Port Expanders and click on the port expander Description. Allocate 10 ports for each device in the standard range (e.g. phone1: 16384 to 16393, phone2: 16394 to 16403). Also on the device’s Configuration pages, choose different SIP ports for the devices, starting at 5060 (e.g. phone1: 5060, phone2: 5061). Forward the required IP ports through the firewall at the remote site, per the table below.
System Administrator’s Guide – Release 7.2.3.x Paging Base IP Address – This is the multicast base IP address used by the system. Each paging zone uses the base address plus an offset. Zone 0 (the overhead zone), uses an offset of 0, zone 1 uses an offset of 1, etc. For example, if the base address was set to 239.255.10.0, then zone 2 would use multicast IP address 239.255.10.2. Paging Port – This is the UDP port number that the packets are sent to.
System Administrator’s Guide – Release 7.2.3.x 15 Call Routing The Phone System / Extensions page displays User and System extensions. Some special purpose routing of calls to these extensions is possible. Examples of these optional routes are: • • • • • • • Presence Specific Routing – When on vacation, forward the call directly to voicemail (User extensions). Multiple Destinations – Ring multiple phones simultaneously.
System Administrator’s Guide – Release 7.2.3.x b. Enter the desired number for the system extension. Use the show unused link to view a table of available extensions. c. Enter a description for the extension. d. Skip to Step 4. 3. To Modify a User extension: a. Select the View Call Routes link for a user (See figure above). b. Below each Presence there is a section labeled Call Route for calls from all callers. Scroll to the desired presence state, and then select the Modify link to the right. 4.
System Administrator’s Guide – Release 7.2.3.x 15.3 Multiple Connection Attempts If alternate phones should ring when the handset(s) in the First connection attempt are not answered, create additional connection attempts to receive the calls. Repeat the Basic Routing procedure and the Ring Several Phones at Once (if applicable), not including step 7. 1. Below the First connection attempt section, click on the add another connection attempt link.
System Administrator’s Guide – Release 7.2.3.x Follow-Me-Anywhere features. Instead, use the Finally route to direct calls to the cell or home phone by entering the phone number into the Dial number text box. Note: When an outside phone answers the call, the default is for the recipient will hear a prompt requesting that a 1 be entered to accept the call.
System Administrator’s Guide – Release 7.2.3.x 15.7 Day & Night Routing System Extensions can be configured to follow one call route when the Allworx System is in Day Mode and another when the System is in Night mode. (See Section 22, Day-Night Mode, for more information). 1. Follow the Basic Routing procedure to set up the Day Mode call route for the extension. Once the Extensions page is displayed, select the View Call Routes link (See Figure 16). 2.
System Administrator’s Guide – Release 7.2.3.x 2. Click Login. An Allworx username and Message Center password are required to again access to the call routing features. 3. Select the My Presence tab. 4. Choose the appropriate presence and then click the Change Presence button. 15.8.
System Administrator’s Guide – Release 7.2.3.x The Call Route section in the figure above determines how a call coming into the system through Digital Line 1 channel 01 is directed. • Extension – Incoming calls can be routed to a User or System extension. Using a System Extension provides more call routing flexibility and allows for a common route to be used for multiple lines.
System Administrator’s Guide – Release 7.2.3.x 16 Follow-Me-Anywhere The Follow-Me-Anywhere Calling feature allows inbound calls to be routed to an external number within call routes. If the call is rejected or unanswered then the inbound call will continue along the defined call route. Previously, external numbers were only allowed to be at the termination of the call route (the Finally attempt), which limited the routing destination of the call if the recipient did not answer. (See Section 15.
System Administrator’s Guide – Release 7.2.3.x Quick Transfer • While active on a call, the recipient can blind transfer the caller to their primary phone using *7. • To designate a Primary Phone, navigate to the Business / Users page. Select a handset from the Primary Phone drop down menu under the Follow Me Calling section (See figure above). • The Primary Phone choice is independent of the user’s regular phone assignment and call routing. It can be any phone in the system.
System Administrator’s Guide – Release 7.2.3.x 17 Voicemail Notification & Escalation Message Alerts Voicemail Notification & Escalation Message Alerts send SMS text messages to cell phones and/or email addresses when a voice message has been left in a specified voicemail inbox on the Allworx System. The SMS text messages provide the following information: • Allworx username associated with the voicemail inbox. • Caller ID name and number of the caller who left the voicemail (if available).
System Administrator’s Guide – Release 7.2.3.x SMS Email Messages – The address of the recipient(s) that are to be alerted of a new message in the voicemail inbox. Only one entry is permitted per field, therefore a message alias may be used to send alerts to multiple recipients. The following are acceptable entries: • Username • Message Alias • Cell phone number with service provider SMS text message domain (e.g. 7165552000@txt.att.net) • Note: A list of service provider domains can be found at: www.
System Administrator’s Guide – Release 7.2.3.x 18 Key System Behavior The Allworx server and Allworx IP phones can be configured to behave like a Key System. 18.1 Example Configuration Requirements An insurance agent called Best Insurance is provisioned with 3 CO lines. The office is staffed by five employees, each having an Allworx phone. The system will behave like a Key System with a PFK on each phone mapped to each of the CO lines.
System Administrator’s Guide – Release 7.2.3.x 19 Direct Inward Dialing (DID) Direct inward dialing (DID) is a service offered by a local telephone company that provides a block of phone numbers for calling into a PBX without requiring a physical line for each number. In cooperation with the PBX, each number is mapped to a PBX extension. Each PBX user has a unique outside number that can be used to ring the user’s phone directly, rather than directing the incoming call to an Auto Attendant.
System Administrator’s Guide – Release 7.2.3.x Find the Plan parameter value in the Direct Inward Dial Routing Plans section on the Phone System / Outside Lines page. To configure the routing plan, click on the Details link. The routing plan specifies a mapping for each DID phone number to an Allworx server extension. The plan also permits entry of a Dialed Number Identification Service (DNIS) name for each phone number. The DNIS name will be displayed on the recipient’s Allworx phone.
System Administrator’s Guide – Release 7.2.3.x • SIP Gateway Below is the Modify window for a T1/PRI Digital Line. Click on ”Routed using DID Block(s)” and check the block or blocks to use for this outside line. Note: For Digital lines, this must be done for each channel. If all channels will use the same settings, select “Apply settings for this line to all lines with the same Port”. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.
System Administrator’s Guide – Release 7.2.3.x 20 Emergency Support 20.1 Emergency Handset Caller ID An Emergency Caller ID (CID) number can be assigned to each Allworx handset. When an emergency number is dialed from the handset, the Emergency CID will be passed to the emergency call center instead of the CID that would normally be used. For those employees who are not located at the main site, the Emergency CID will help the emergency call center identify the location of the handset that placed the call.
System Administrator’s Guide – Release 7.2.3.x Update button. The table will display the Emergency CID, Location and Service Group assigned to the handset. 20.1.3 Assign Emergency Caller ID via Handset A new Caller ID can be added or handsets can be assigned an existing Emergency CID number. Any Emergency CID entered via the phone’s Admin page or CONFIG menu will override the existing CID number assignment for the handset.
System Administrator’s Guide – Release 7.2.3.x return to the previous Emergency CID assigned, delete the Caller ID number using the phone’s Admin page or CONFIG menu. Added to table Overrides previous CID 20.1.4 Delete an Emergency Caller ID Emergency CID numbers can be deleted by clicking on the Delete links. However, Emergency CIDs that have handsets assigned to them cannot be deleted. Therefore, all handsets must be assigned another CID prior to deletion. 20.
System Administrator’s Guide – Release 7.2.3.x The Allworx system will automatically acknowledge active alerts by silencing the beeping on all handsets after 10 minutes and by removing alert information from each handset display screen after 60 minutes. If additional emergency calls are placed from other handsets within 15 seconds, the new alerts will be ignored.
System Administrator’s Guide – Release 7.2.3.x 21 Call Supervision Call Supervision is accomplished through a PFK that can be configured on the supervisor’s Allworx phone. The PFK can be programmed for Barge in, Silent Monitor or Whisper Mode. In addition, the agent’s phone must be enabled for supervision. This is done by modifying the Call Supervision setting of the agent’s Handset Preference Group. To initiate supervision, the supervisor presses the Call Supervision PFK and enters the agent’s extension.
System Administrator’s Guide – Release 7.2.3.x 22 Day-Night Mode The Day-Night mode feature is used to control the Auto Attendant greetings played and system extension call routes followed, if configured for different Day-Night mode behavior, based on the business’s hours of operation. The server can be set to either automatically switch between Day and Night modes or allow a user to initiate the change manually. Automatic switching depends on the Day Mode Hours scheduled by the System Administrator.
System Administrator’s Guide – Release 7.2.3.x 23 Auto Attendant Auto Attendants answer incoming calls automatically and help direct callers to the person or department they want. Callers can listen to a list of services and decide which one best suits their need, use the dial by name option to connect to an employee directly, or listen to the company phone directory for the extension of an employee. You can set up anywhere from 1 to 9 Auto Attendants depending on your need.
System Administrator’s Guide – Release 7.2.3.x 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
System Administrator’s Guide – Release 7.2.3.x “Prompts” are messages from the Auto Attendant that give the caller instructions and “Features” are tasks that the Auto Attendant performs when the caller dials a certain sequence.
System Administrator’s Guide – Release 7.2.3.x The Auto Attendant can be configured to allow digits 0 through 9 to be dialed as single-digit Menu Shortcuts. Dialing the digit will transfer a caller to a designated extension or another Auto Attendant. Select an extension in the drop-down menu for the corresponding digit. ‘0’ is assigned to ‘0 – operator’ by default†.
System Administrator’s Guide – Release 7.2.3.x * Replay the options 5. Press 2 to start recording after the beep. Press # when you are finished. You can adapt the following scripts for your message. Greeting Sample Script Day Mode Welcome to , your best source for . Dial 1 for store hours and directions. Dial 2 for Sales. Dial 3 for Service. Dial 0 to reach the operator. Night Mode Welcome to , your best source for .
System Administrator’s Guide – Release 7.2.3.x 4. Click Update to save settings. The same procedure can be followed for any of the outside lines, including SIP Gateways and SIP Proxies. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
System Administrator’s Guide – Release 7.2.3.x 24 Call Monitors Call Monitors are call routing destinations that allow one call to ring multiple phones. Multiple calls can ring a single Call Monitor. Calls are answered in first in, first out (FIFO) order. Features of Call Monitors: • Can ring multiple Allworx IP phones on the system with a single call. • Can stack multiple ringing calls to a single Call Monitor extension. • Up to ten available Call Monitors.
System Administrator’s Guide – Release 7.2.3.x Allworx IP phone Programmable Function Keys (PFK) can be configured to display the status of and answer a Call Monitor. All phones with a PFK define for a particular Call Monitor will ring when a call is routed to that Call Monitor. To configure the PFK: 1. Expand Phone System and select Handset. 2. Select View Configuration for the appropriate SIP Handset. 3. Select Modify under Action in the Programmable Function Keys (PFK) section. 4.
System Administrator’s Guide – Release 7.2.3.x 24.3 Configuring Calls to Route to the Call Monitor A call enters a Call Monitor when it is routed from a system or user extension. Therefore, configuring the server so that inbound calls enter a Call Monitor is the same as configuring it for any inbound call routing.
System Administrator’s Guide – Release 7.2.3.x 2. The inbound call will come in on an outside line. The outside line’s call route is set to route calls directly to the Customer Support system extension. 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
System Administrator’s Guide – Release 7.2.3.x 25 Parking Orbits Parking Orbits can be used to place a call on system wide hold via a specially designated extension number that can be picked up by any other handset in the system. For example, you can park a call from your office, then walk to another location in the building and retrieve that call at the new location.
System Administrator’s Guide – Release 7.2.3.x 6. Set the particular Parking Orbit (701 – 709†) that this PFK is to monitor. A station that is configured to monitor only a subset of parking orbits should start with 701 and work its way up so that the mostly commonly assigned orbits will always be available. 7. Set the Reminder Duration to ring the handset upon call being parked for this elapsed time (enter 0 to disable the reminder or enter a time period from 10 to 600 seconds). 8.
System Administrator’s Guide – Release 7.2.3.x 26 Zoned Paging and Overhead Paging The Allworx products support two related forms of Paging. The first type of paging is Overhead Paging. This type of paging has its audio go out through the LINE IN/OUT jack or terminal block of the associated server. If used at a site, one typically hooks the LINE IN/OUT jack or terminal block to a paging amplifier or some sort of Public Address Announcement system. The other type of paging is referred to as Zoned Paging.
System Administrator’s Guide – Release 7.2.3.x If you change the names of any Paging Zones, any handsets with a PFK defined for those Paging Zones will not use the new name until the handset has been rebooted. 26.3 Paging Zone Operation on the Handsets Each applicable lineout and Allworx handset can be added to or removed from each of the paging zones. By default, each applicable lineout and handset are enable for paging zone 0 and disabled for all others.
System Administrator’s Guide – Release 7.2.3.x 27 Dual Language Support The Allworx server supports having a second language in addition to US English for audio prompts heard by users of the system. The system can be configured to play one language in particular circumstances and a different language in others. Callers can be permitted to switch between the two languages by pressing ‘##’. This is an optional feature that requires the Dual Language Support feature key.
System Administrator’s Guide – Release 7.2.3.x 27.1 Language Pack Installation The system’s default language is US English. Once the Dual Language Support feature key has been added to the system, additional languages can be installed. To install an additional language: 1. Download the language pack from the software download page of the Reseller Portal at www.allworx.com. 2. Unzip the download and copy the language pack (.alp) file onto the PC. 3. Log into the Allworx Administration page. 4.
System Administrator’s Guide – Release 7.2.3.x • • • DID Routing Plan – Default route DID Routing Plan – Mapped extensions Digital Lines – Each line Default Language choices: • Primary – When calls from the outside line are routed to applications within the Allworx System (e.g. Auto Attendants, Queues, Conference Center), if the application’s language is set to Automatic, the prompts will be played in the system’s Primary language.
System Administrator’s Guide – Release 7.2.3.x 4. Locate the Default Language list box. 5. Pull down the list and select the desired language. 6. Select the Update button. 27.2.4 Call Applications Various applications (e.g. Auto Attendants, Queues) within the Allworx system play audio prompts. The language behavior of the prompts can be controlled using the settings on the Phone System / Languages Web Admin page.
System Administrator’s Guide – Release 7.2.3.x Message Center Answer Language is Automatic, when a user logs into their Message Center account, their default language will be used, without regard to the outside line or call appearance they used to access their account. Similarly with Follow-Me-Anywhere calling, if the Follow-Me external phone number is called from within the user’s extension route, when the user answers the call, they will hear the prompts in their default language.
System Administrator’s Guide – Release 7.2.3.x In this example, all callers are directed to the same Auto Attendant. English-speaking callers will dial a shortcut to a support queue that is serviced by the English-speaking technicians. French Canadian-speaking callers will be switch to a second Auto Attendant and then dial a shortcut to a queue that is serviced by the French Canadian-speaking technicians.
System Administrator’s Guide – Release 7.2.3.x 28 System Settings Import / Export System Administrators will be able to transfer settings from one server to another by exporting the settings from one and importing them into the other. This will ease the task of upgrading a site from one Allworx server model to another model. Not all settings can be transferred in this way. Import/Export is not a substitute for using Allworx OfficeSafe to backup the system.
System Administrator’s Guide – Release 7.2.3.x Once the file has been loaded, all configuration settings to be imported will be displayed. The System Administrator can exclude parameters from the import by unchecking the associated box. To finish the import process, select the Import button. Important Notes The port numbers assigned to native CO lines and analog handsets can be modified when importing the settings.
System Administrator’s Guide – Release 7.2.3.x DID blocks and routes plans and digital lines do not appear on the Import Configuration screen. These settings will always be imported when included on the export. Digital line fields PPP Username, PPP Password and PPP MTU are not include in the export.
System Administrator’s Guide – Release 7.2.3.
System Administrator’s Guide – Release 7.2.3.x URI – Uniform Resource Identifier VoIP – Voice over Internet Protocol WAN – Wide Area Network 300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com © 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or registered trademarks of their respective owners.
