Technical data

24
TROUBLESHOOTING
Trouble Possible Cause Corrective Action
1. No power/
No green light on
membrane switch
• Not plugged in.
• No power at Mains
Outlet
• The ScanX has not been
turned on.
• Defective power supply
• Check the line cord
connection is firmly
plugged in.
• Make sure outlet is
grounded and has power.
• Make sure that the rocker
switch is set to ON (1).
• Call your authorized Air
Techniques dealer.
2. Green, Blue or
Yellow indicator light
does not work.
• Defective light or circuitry. • Call your authorized Air
Techniques dealer.
3. Image Management
Software does not
recognize the ScanX
when selected.
• Inadequate Computer
System.
• The ScanX has not been
turned on.
• The computer connection
cable is loose or defective.
• The computer does not
recognize that the ScanX is
connected.
• ScanX hardware problem.
• Verify Computer System
requirements (Page 10).
• Make sure that the READY
switch is set to ON and
the green indicator light is
illuminated.
• Reconnect the cable.
Check for tightness.
Replace if necessary.
• Verify that the Setup
program was correctly
installed (Page 14).
Use different USB port.
• Call your authorized Air
Techniques dealer.
4. Plate does not
scan properly.
• The PSP was not pushed
far enough into the ScanX.
• Fully feed the PSP into the
Plate Guide.
5. No image appears
after scanning.
• The PSP fed backwards
(printed side towards ScanX).
• The PSP was
erased prior to scanning.
• Hardware failure.
• X-ray source failed.
• If Eraser mode was dis-
abled during scanning,
quickly refeed the plate
with the printed side out.
If Eraser mode was
enabled during scanning,
retake image.
• Feed the PSPs into the
scanner immediately and
quickly after removal from
the Barrier Envelope.
• Call your authorized Air
Techniques dealer.
• Call your X-ray service
dealer.
Important:
Do not allow the
PSP to be exposed
to light between
taking an X-ray and
scanning with the
ScanX.
Note:
There should be an image on the plate only
if the in-line eraser mode was disabled
during scanning.