Technical data

21
TROUBLESHOOTING
Trouble Possible Cause Corrective Action
1. No power/
No green light on
membrane switch
• Not plugged in.
• No power at Mains
Outlet
• The ScanX has not been
turned on.
• Defective power supply
• Check the line cord
connection is firmly
plugged in.
•
Make sure outlet is
grounded and has power.
•
Make sure that the rocker
switch is set to ON.
•
Call your authorized deal-
er.
2. Green, Blue or
Yellow indicator light
does not work.
• Defective light or circuitry. • Call your authorized deal-
er.
3. Imaging Software
does not recognize
the ScanX when
selected.
• Inadequate Computer
System.
• The ScanX has not been
turned on.
• The computer connection
cable is loose or defective.
• The computer does not
recognize that the ScanX is
connected.
• ScanX hardware problem.
• Verify Computer System
requirements (Page 10).
•
Make sure that the READY
switch is set to ON and
the green indicator light is
illuminated.
• Reconnect the cable.
Check for tightness.
Replace if necessary.
• Verify that the Setup
program was correctly
installed (Page 14).
•
Call your authorized dealer.
4. Plate does not
scan properly.
• The PSP was not pushed
far enough into the ScanX.
• Fully feed the PSP into the
ScanX.
5. No image appears
after scanning.
Important:
Do not allow the
PSP to be exposed
to light between
taking an X-ray
and scanning with
the ScanX.
• The PSP fed backwards
(printed side towards ScanX).
• The PSP was erased prior to
scanning.
• Hardware failure.
• X-ray source failed
or low exposure.
• Quickly refeed the plate
with the printed side out.
If a substandard image
results, retake image.
• Feed the PSPs into the
scanner immediately and
quickly after removal from
the cassette.
•
Call your authorized dealer.
•
Call your authorized dealer..