Operator`s manual

15
TROUBLESHOOTING
Trouble Possible Cause Corrective Action
No power.
No green light illumination
on membrane switch.
ScanX not plugged in
ScanX power not turned on
Outlet does not have power
ScanX ON/OFF switch or internal
power supply is bad.
Check the line cord connection at each
interface to ensure it is firmly plugged in.
Place Power switch in ON (I) position
Make sure that the outlet is grounded
and has power.
Call your authorized ALLPRO Imaging
Dealer.
Green or Yellow indicator light
does not illuminate.
Defective LED or sensor.
Call your authorized ALLPRO Imaging
Dealer.
Your Image Management Software
does not recognize the scanner
when the ScanX is selected.
Inadequate Computer System
The scanner has not been turned on.
The cable between the ScanX and the
computer is loose or defective.
USB cable in new (wrong) USB port
The computer does not recognize that
the ScanX is connected.
There is a hardware problem with
the ScanX.
Verify COMPUTER SYSTEM REQUIREMENTS
If the green Scanner ON LED is off, turn
ON the Scanner.
Reconnect the cable. Check for tightness.
Replace the cable with a known good
one.
Use original USB port when reconnecting
Call your authorized ALLPRO Imaging
Dealer.
Call your authorized ALLPRO Imaging
Dealer.
PSP does not scan properly. The PSP was not pushed far enough into
the inlet feed slot behind the Guide Ring.
PSP transport problem
Fully feed the PSP completely into the
Guide Ring inlet. slot
Call your authorized ALLPRO Imaging
Dealer.
After scanning no image appears. The PSP is fed in backwards.
(back or black side towards ScanX)
The PSP was erased prior to scanning.
The PSP was not properly exposed.
Hardware failure.
X-ray source failed.
Re-take the image after erasing the PSP.
Make sure that the PSPs are scanned
immediately and quickly after they are
removed from the cassette. Use Plate
Protectors when feeding into the ScanX.
Re-take the image after erasing the PSP
Call your authorized ALLPRO Imaging
Dealer.
Call your X-ray service dealer.