User manual

NANO 2 – Setting up Features

User Manual v2.8

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• Agent Login Extension: Extension to be dialed for the agents to login to the specific

queue.

• Agent callback login extension: Extension to be dialed for the agents to login to the

queue they are part of, except there is no need to remain online.

4.9.3. Agent Settings

Navigation: Call Queues --ÆAgent Settings.

To create an Agent Login, simply fill in all the required details including Agent User ID, Agent

Password and Agent Username. When done, click the Update button.

• Agent User ID: Unique ID of the Agent Login.

• Agent Password: Password of the Agent Login.

• Agent Username: Username for the Agent.

4.10. Greeting Messages

4.10.1. Recording Voice Files

Navigation: Setup Æ Greeting Message > Record a new voice menu prompt

• Specify the Voice file name.

• Select the format (GSM/WAV/ g729) for the IVR prompt file to be recorded.