User manual

NANO 2 – Setting up Features
User Manual v2.8
www.allo.com
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Queue Details
• Extension: Extension number to reach the Queue directly
• Queue Name: The name of the Queue
• Strategy Type:
o Ring All: Rings all available extensions
o Round Robin: Takes turns ringing each available extension
o Least Recent: Rings the extension which was least recently called by this
queue
o Fewest Calls: Rings the extension with fewest complete calls from this queue
o Random: Rings a random extension
o Round Robin Memory: Performs a Round Robin remembering where we left
off with the last ring pass
• Music On Hold : selecting the desired music from the available files in dropdown
• LeaveWhenEmpty: This option controls whether callers already on hold are forced
out of a queue that has no agents.
• Join Empty: This option controls whether callers can join a call queue that has no
agents.
• Format: Select the format in which call has to be recorded.
• Enable Recording: Enable this to record queue calls.
• Member Timeout: Select the seconds an agent’s phone will ring before the queue
tries to ring the next agent.
• Queue Timeout: Select the required seconds so that the queue will get terminated
after the given seconds
• Wrap-Up Time: After a call is finished, the time it takes an extension to become
available again to become available in the queue
• Auto fill: The queue will complete as many calls simultaneously to the available
agents.
• Auto Pause: Pauses an agent if they fail to answer the call.
• Report Hold time: Reports the hold time of the agents before the caller is connected
to the agents.
• Key Press Events: If a caller presses a key while waiting in the queue, this selects
which voice menu should process the key press.
• Max Len: The maximum number of callers waiting in queue for an available
extension.
• Retry: to retry the call after given seconds.
List of Available Members (Agents)
This is the list of available extensions that could be part of this queue by selecting them
using checkboxes.