User Manual NANO 2 Version 2.
NANO 2 - Introduction Table of Contents 1. Product introduction ............................................................................................ 4 0.1. Overview .......................................................................................................................... 4 2. Getting Started With the Nano2PBX ................................................................... 5 2.1. Installation .......................................................................................
NANO 2 - Introduction 4.11. IVR ............................................................................................................................... 29 4.12. Incoming Calling Rules ................................................................................................ 30 4.13. DID Routing ................................................................................................................. 31 5. General Settings ...............................................................
NANO 2 - Introduction 7. Tools.................................................................................................................... 55 7.1. Back Up: ........................................................................................................................ 55 7.2. Firmware Upgrade ......................................................................................................... 55 7.3. File Editor ...........................................................................
NANO 2 - Introduction 1. Product introduction 1.1. Overview The Nano2PBX is a compact system that puts the rich features of a high-end PBX into the reach of small businesses. Its built-in voicemail, multi-level auto attendants, remote extensions and sophisticated call handling features help businesses reduce communications costs, while allowing employees to stay connected worldwide.
NANO 2 - Getting Started 2. Getting Started With the Nano2PBX 2.1. Installation 1. Unpack your NANO2 and make sure you received everything. Each box contains: 1 x NANO2 1 x AC adapter (120V-220V) + 2 wall plugs (EU & US) 1 x Ethernet cable 2. Plug in your NANO2 LAN port to your PC using the network cable provided 3. Plug the power cable to the Nano2PBX. After 10 secs, All the 6 LEDs start blinking and LEDs turn to orange after the completion of boot up. 4.
NANO 2 - Getting Sttarted 2.2. Notific cation LEDs L (On the e Front Panel)): Importa ant Note: a) We strongly recommend you y to change the Na ano2PBX Admin A Passsword from Factory default to Alpha numeric passsword to reduce r the possibility p o a securityy breach. of b) Use Mozilla Fire efox Only! c) Bootup process of the Nano o2PBX take es about 3-4 4 mins anual v2.8 User Ma www.allo o.
NANO 2 - Getting Started 2.3. Quick Installation Wizard By following the Wizard, you will create a very basic configuration file allowing you to make and receive calls thus confirming your NANO2 is fully functional. Most of the features won’t be visible until you complete the wizard and access the full fledge user interface. After the completion of Quick setup wizard, NANO2 will reboot and launch the basic configuration file you’ve created.
NANO 2 - Getting Started Or also you can access the GUI of the Nano2PBX by connecting a PC to the LAN port of the Nano2PBX. Enable the DHCP option in the Network Settings of the PC, and then enter http://192.168.113.1:8088 in the Web Browser Address field. (Where 192.168.113.1:8088 is the default local LAN IP address of the Nano2PBX). On the login screen, the default username and password is “admin” and “admin” respectively. Press the Login button to enter the Nano2PBX web panel.
NANO 2 – System Status 3. System Status Navigation to System status, Status of Nano2PBX including Memory Status, VoIP Status, Networking Status and Client Status (to see which clients are connected to the system). After you login, you are brought to a System Status screen, which offers information about the Nano2PBX, and help files to assist you in learning about all the different features of the system. 1. Under Trunks you will see the Registration Status of the VoIP Account(s) configured.
NANO 2 – Setting up Features 4. Setting up the Features 4.1. Configure hardware Analog Hardware Setup & Configuration Port Configuration: Port Configuration allows you to manually configure Ports 5 and 6 either as FXS ports or FXO ports, which are configurable ports on the Nano2PBX. That means you can configure these ports to be either as FXS ports (to connect Analog Phones) or FXO ports (to connect PSTN line). Important Note: 1.
NANO 2 – Setting up Features IP Extensions: IP extension are devices that have only data networking connection such as Ethernet and they communicate with the Nano2PBX using IP based protocol for signaling and Voice, examples are IP Phone, Soft Phone application. The Nano2PBX can support up to 75 IP Extensions registration. Analog Extensions: An Analog Extension is used with a regular telephone system which can be connected to an available FXS port on the back of the Nano2PBX.
NANO 2 – Setting up Features be limited by your VoIP provider. Enable Voicemail for the User: Enable this extension so that it can be visible when adding members to the Voicemail Group and Voicemail. The Voicemail PIN password will be same as the password provided to the Extension while creating an Extension. This will applies to both Analog and IP Extension. If you are trying to access or retrieve Voice Message, use that particular Extension password.
NANO 2 – Setting up Features directly. It is not always possible for the Nano2 to negotiate endpoint-to-endpoint media routing. The default setting is "No". Insecure Port: Allow peers matching by IP address without matching port number. • Very: Allow peers matching by IP address without matching port number. Also, authentication of incoming INVITE messages is not required. • No: Normal IP-based peers matching and authentication of incoming INVITE. The default setting is “No".
NANO 2 – Setting up Features Once you click on the Edit button of an Extension then it will display the information of that particular extension. Here you can change the required details and then click on the Update Extension button to save the changes made. You can delete an extension by clicking on the delete button of the extension from the list of extensions displayed.
NANO 2 – Setting up Features User Manual v2.8 www.allo.
NANO 2 – Setting up Features 4.3. Trunks Navigation: Setup >Trunks > Analog Trunks: Here you can configure the Analog Trunks. 4.3.1. Analog Trunks The analog trunk options are listed in the table below. Analog Trunks Channels Select the channel for the analog trunk. Trunk Name Specify a unique label to identify the trunk when listed in outbound rules, incoming rules and etc. Fax Detect Configure a Fax extension where incoming Fax will be detected and received. 4.3.2.
NANO 2 – Setting up Features Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk. Host Port Enter the port number given by the VOIP provider. 5060 is the default SIP port. If configuring any roaming extension or if connecting nano2 to public network then consider changing the SIP port for better security. Once port changes are done , for registering IP phones/sip phone use .
NANO 2 – Setting up Features 4.4. Outgoing Calling Rule 4.4.1 New Calling Rules Navigation: Setup > Outgoing Calling Rules > New Calling Rule: This is where you configure Dial out Rules. Outgoing Calling Rules represent the prefix sequence used to dial when making an outgoing call either through PSTN (Analog) or VoIP. There are two ways to make outgoing calls for the registered extension users: • • VoIP / SIP trunk via ITSP gateway LINE/PSTN trunk via FXO port User Manual v2.8 www.allo.
NANO 2 – Setting up Features Calling Rule Name Configure the name of the calling rule (e.g., local, long-distance, and etc). Letters, digits,etc. Pattern All patterns are prefixed with the "_". X: Any Digit from 0-9. Z: Any Digit from 1-9. [12345-9]: Any digit from 1 to 9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately.
NANO 2 – Setting up Features For Eg 1: If you would like to strip out the first digit from the dialed number follow the example: Add “_8X.” in pattern & configure “1” in strip out field to remove the first digit from the dialed number either analog or SIP users which uses the same dial plan Second way is, choose provider or trunk based on actual number dialed, This type of rule will allow the user to choose suitable provider based on Country code. For e.g.
NANO 2 – Setting up Features 4.5. Dial plans Navigation: SETUPÆDial plans: This is where you configure Dial plans for the users. A Dial plan is a collection of outgoing rules. Dial plan are assigned to users to specify the dialing permissions they have For Example: you might one Dialplan for local calling that permits the users of that DialPlan to dial local numbers, via the “local” outgoing calling rule.
NANO 2 – Setting up Features Time Interval name: the name of the time intervals according to users need. You can select either by day of week or by days of the month you can also select time duration in a day or the whole day. After all the changes are done click on the update button to create the time intervals and click on the apply changes button to confirm the time intervals configured. Day/Night Mode You can select either day or night mode for a specific time interval.
NANO 2 – Setting up Features 4.7.2. Voicemail Group Details Voicemail’s Group Extension: Label: User Mailboxes: The number to be allocated for the Voicemail Group Name of the Voicemail Group The list of available extensions that could be part of this Voicemail Group. The marked extensions in the list of extensions belong to this Voicemail Group 4.8. Music on Hold (MOH) Navigation: SETUP ÆMusic on Hold: This is where you can upload new MOH based on the classes.
NANO 2 – Setting up Features Important Note: 1. The MOH files have to be in GSM or WAV format and Maximum file size is 4 MB 2. Make sure to click the APPLY CHANGES button in the top navigation bar, after Selecting / uploading the MOH Files. The APPLY CHANGES tab appears if some changes are made and not saved. 4.9. Call Queues Queues used to distributes incoming calls in the order of arrival to the first available extension in the queue.
NANO 2 – Setting up Features Queue Details • • • • • • • • • • • • • • • • • Extension: Extension number to reach the Queue directly Queue Name: The name of the Queue Strategy Type: o Ring All: Rings all available extensions o Round Robin: Takes turns ringing each available extension o Least Recent: Rings the extension which was least recently called by this queue o Fewest Calls: Rings the extension with fewest complete calls from this queue o Random: Rings a random extension o Round Robin Memory: Perfor
NANO 2 – Setting up Features 4.9.2. Agent Login Settings Navigation: Call QueuesÆAgent login settings. Enter an agent login extension that can be dialed to login to a specific queue. If want to remain online and dial the extension then give agent callback extension. Save the changes made.to logout of agent login Hang-up your phone. To logout of agent callback Login dial the same extension used to login, when prompted dial the extension and password with #. User Manual v2.8 www.allo.
NANO 2 – Setting up Features • • Agent Login Extension: Extension to be dialed for the agents to login to the specific queue. Agent callback login extension: Extension to be dialed for the agents to login to the queue they are part of, except there is no need to remain online. 4.9.3. Agent Settings Navigation: Call Queues --ÆAgent Settings. To create an Agent Login, simply fill in all the required details including Agent User ID, Agent Password and Agent Username. When done, click the Update button.
NANO 2 – Setting up Features • • • • Select the extension to receive the call from the Nano2PBX to record the Greeting message. Click the "Record" button. A request will be sent to the Nano2PBX. The Nano2PBX will then call the extension for recording the IVR prompt from the phone. Pick up the call from the extension and start the recording following the voice prompt. The recorded file will be listed in the Greeting Message web page. Users could select to re-record, play or delete the recording. 4.10.2.
NANO 2 – Setting up Features Important Note: We recommend to use GSM format sound file for uploading as the file size is usually smaller than the other compatible format. 4.11. IVR IVR (Interactive Voice Response) is a pre-recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience. An IVR can be ‘chained’ with other IVR’s creating a multi-level IVR system. Example: “Welcome to ALLO PVT LTD! If you know your party’s extension, please dial it now.
NANO 2 – Setting up Features • Conference Rooms • Voicemail Group • IVR • Queues • IVR • Hang-up • Ring Group • Page Group Important Note: 1) Before you start to Create Voice Menu you need to have Greeting Messages (Navigation: SetupÆGreeting Messages). 2) If SIP trunk is only supporting G729 ,then IVR greeting/recordings should be in G729 format 4.12. Incoming Calling Rules Navigation: SETUP ÆIncoming Calling rule: This is where you can create/edit /delete Incoming calling rules. User Manual v2.8 www.
NANO 2 – Setting up Features A Incoming Calling Rule is an rule which route the incoming call to phone number. Incoming Calling Rule is a feature that enables incoming calls to be routed directly to selected stations without attendant assistance. Incoming Calling Rule Details Incoming Calling Rule Configuration Parameters Trunk Select the trunk to configure the inbound rule. Time Interval Select the time interval from the list specify the time for the trunk to use the inbound rule.
NANO 2 – Setting up Features DID Configuration parameters DID Number Enter the DID numbers provided by the VOIP Service provider Destinations Select the DID destination. Only the selected category can be reached by DID. • User Extension • Conference • Call Queue • User’s Voice Mail • Voicemail Group • Ring Group • Page Group User Manual v2.8 www.allo.
NANO 2 – Additional Features 5. General Settings 5.1. Voicemail Navigation: Voicemail: This is where you can manage the configurations of the voicemail. 5.1.1. General settings (Accessing, Retrieving & Managing Voice Mail) The Nano2PBX allows users to manage voicemail through voice messages in their phones. This section will summarizes how to access, retrieve and manage voicemail and other settings. The default feature code for accessing Voicemail can be set by using “Extension for checking messages”.
NANO 2 – Additional Features 1 Save in old Messages 2 Save in Work Messages 3 Save in Family Messages 4 Save in Friends Messages * Help; during msg playback: Rewind # Exit; during msg playback: Skip forward 2 Change folders 0 Switch to new Messages 1 Switch to old Messages 2 Switch to Work Messages 3 Switch to Family Messages 4 Switch to Friends Messages 3 Advanced options 5 Send Message 1 Use Voicemail number 2 Use Voicemail Directories 0 Mailbox options 1 Record your unavailable message 2 Record your bus
NANO 2 – Additional Features Direct Voicemail Dial: to enable direct voicemail dial by pressing # followed by extension number Max greeting (in seconds): Maximum number of seconds for User’s voicemail greeting. Dial ‘0’ for operator: enable callers to enable the voicemail application and connect to an operator extension. Message Options: Maximum messages per folder: Maximum number of messages that a user can have in any of their folders.
NANO 2 – Additional Features Email Settings for Voicemail This section will summarize how to configure and notify the user if he/she has received a new voicemail to their email address. The caller after leaving the voicemail, mail will be sent to the user mail address as mentioned while configuring the user extensions.
NANO 2 – Additional Features 5.2. Network Settings Navigation: Network Settings: This is where you setup your Networking Configuration 5.2.1. WAN Configuration Please refer to the following tables for basic network configuration parameters WAN Configurations IP Address Mode Select DHCP, Static IP. The default setting is DHCP. IP Address Enter the IP address for static IP settings. Subnet mask Enter the subnet mask address for static IP settings. The default setting is 255.255.255.
NANO 2 – Additional Features 5.2.3. Host Configuration Host Configuration is used to manage your Nano2PBX’s Host Name. Host Name: Used to name the device to identify inside the LAN network. This field is optional but may be required by some Internet Service Providers or system administrators. When you are finished applying Network Settings, click the Update button. 5.3. Feature Settings Navigation: > Call Features is where you can configure the Call feature settings for the extensions.
NANO 2 – Additional Features Disconnect Default code: *2 This is to assign the code for performing call disconnect Attended Transfer Default code: *3 Enter the code during active call. After hearing "Transfer", you will hear the dial tone. Enter the number to transfer to and the user will be connected to this number. Hang up the call to complete the attended transfer. Call Parking Default code: *4 Enter the code during active call to park the call.
NANO 2 – Additional Features Enable DND Default code: *78 This is the code to enable DND for a particular Extension so that it will not accept any calls. Disable DND Default code: *79 This is the code to disable DND for a particular Extension so that it will accept calls. Enable Call Duration Call Duration Timeout It is the maximum timeout for an outgoing FXO call for which the call is established. 5.4. Admin Settings 5.4.1.
NANO 2 – Additional Features VoIP Phone Digit Map: This option allows the administrator to define a global digit mapping string compatible with RFC 3435. There is no default setting and this option does not sync with the dial plan assigned to an individual user. The following examples should assist in writing an acceptable digit mapping string. • • • • • • • • [2-9]11 - Where calls beginning with digits 2-9 followed by digits 11 are dialed immediately.
NANO 2 – Additional Features • Once the web page comes back to the login page again, enter the new password to login. Date &Time Settings: You can set the date and time of the Nano2PBX either through Enabling NTP or by manual entry. If you are enabling NTP, select the time zone according to your country timing and enter the ntp server details.
NANO 2 – Additional Features 5.4.4. Reboot Navigation: Admin Settings > Reboot: This is where you can configure the General Settings of the Nano2PBX The administrator of the Nano2PBX can remotely reboot the Nano2PBX by pressing the “Reboot” button at the bottom of the System management. Once done, following screen will be displayed to confirm reboot.
NANO 2 – Additional Features 5.5.2. TOS Navigation: General Settings > SIP Settings > TOS: This is where you can configure the TOS sip settings. The Details to be filled are given as: TOS Generate Ringing In band Configure whether the Nano2PBX should generate inband ringing or not. The default setting is "Never". • Yes: The Nano2PBX will send 180 Ringing followed by 183 Session Progress and in-band audio. • No: The Nano2PBX will send 180 Ringing if 183 Session Progress has not been sent yet.
NANO 2 – Additional Features 5.5.3. NAT Navigation: General Setting > SIP settings > NAT: This is where you can configure the NAT sip settings. Email Settings Extern IP Configure a static address and port (optional) that will be used in outbound SIP messages if the Nano2PBX is behind NAT.
NANO 2 – Additional Features behind NAT). 5.5.4. Misc Navigation: General Settings > SIP settings > Misc: This is where you can configure the miscellaneous sip settings. The details to be filled are given as: FAX Settings FAX Format Select the FAX format either in TIFF or PDF T.38 fax (UDPTL) Enables T.38 Fax Mode otherwise pass-through mode is enabled Pass-through Make sure that baud-rate(fax speed) must be set 9600 in fax machines when pass-through mode is enabled.
NANO 2 – Additional Features default setting is 384. Support for SIP Video Select to enable video support in SIP calls. The default setting is "Yes". Generate Events Manager If enabled, the Nano2PBX will generate manager events when SIP UA performs events (e.g. Hold). The default setting is "No".
NANO 2 – Status 6. Additional Features 6.1. Conferencing: The conference bridge configurations can be accessed under Advance Features >Conference. In this page, users could create, edit and delete conference bridges. Nano2PBX supports up to 8 simultaneous PSTN or IP participants irrespective of the number of conference bridges. Conference Bridge Settings Extension Configure the conference number for the users to dial into the conference.
NANO 2 – Status 6.2. Follow Me Navigation: Additional Features > Follow me Where you can enable the Call Forward for the Users Extensions 6.2.1. Follow-me Preference for Users. This page is used to Add new follow me number which could be ‘Local Extension’ or an ‘Outside Number’ where the call is forwarded to the number added in Destination field after the ring timeout of the user called. The Details are as follows: 1. Status: Enable/Disable Follow-me for this user. 2.
NANO 2 – Status Important Note: If you are Selecting “Dial outside Number” as Follow me number follow as per the Outgoing Dialing rules. For eg: If you want add 9912254123 as Follow me number and if your Outgoing rule has Dialout Prefix as “8”, then you need add “ 89912254123” as Follow me number in Dial Outside number. 6.3. Directory Navigation: Directory is where you can configure the Directory option for the extensions to search users by their First or last name.
NANO 2 – Status Here the entire Call recordings are listed. You can Download, Play or Delete the recordings You can play the Call recordings by click on “ Play” and you can select the user extension to listen. 6.4.2. Call record Settings You can select either GSM or Wav format in the call record settings Call Record to E-mail: Check this option to send Call records via E-mail. If this option is selected, call recording will be sent to the admin email id which is configured in the SMTP settings.
NANO 2 – Status Important Note: Call recording supported by using only G711 codec. 6.5. Bulk Add Navigation: Additional Features > Bulk Add > Create range of new users: This is where you can create many user extensions all at a time. This is the page where we can create many bulk user extensions at a time. The details of the page is as follows: Create: select the number of users to be created. Users starting from Extension: select the number range from where the user extension has to start creating.
NANO 2 – Status Ring Group Name: Name of the Ring Group. Extension for this Ring Group: This is extension dialed to make all the phones ring in a group. Click on the save button followed by selecting the ring Group members from the available users and configuring the ring Group Options. Important Note: Use the Ring Group Strategy option to either Ring all the phones simultaneously or Ring in the order selected in Ring Group Members. User Manual v2.8 www.allo.
NANO 2 – Status 6.7. Paging/Intercom Navigation: Additional Features > Paging/Intercom: Create new Page/Intercom Group: Using a Page/Intercom Group an announcement can be made over the speakerphone or a group of phones. Create a Page/Intercom Group by giving an Extension for this Group and selecting the type of Group i.e. either 2-Way Intercom or 1-Way Paging for calling individual or group of Extensions. Once made the configurations save the changes.
NANO 2 – Status 7. Tools 7.1. Back Up: The Nano2PBX configuration can be backed up locally or via network. The backup file will be used to restore the configuration on Nano2PBX when necessary. Users could backup the Nano2PBX configurations for restore purpose by clicking on “Create New Backup” under Tools > Back Up. Once the backup is done, the list of the backups will be displayed with date and time in the web page.
NANO 2 – Status 7.3. File Editor Navigation: File Editor: This is where you can edit the configuration files or verify whether the configuration files are updated. In the File Editor filed mention the configuration file you want to view. It displays the contents of the file. Here you can view modify the contents of the file. If the user wishes to create new configuration file it can be done using new file. 7.4.
NANO 2 – Managing & Handling Nano2PBX 8. Status 8.1. Call Detail Records Navigation: Call Detail Records: This is where you can create Call Reports To create a new Report, select the inbound calls, outbound calls, internal calls, and External calls. A list with call details will display in the Call Reports section.
NANO 2 – Managing & Handling Nano2PBX 8.3. System Info The Nano2PBX status can be accessed via Web GUI->Status->System Info, which displays the following system information. • General • Network • Disk Usage • Memory Usage General You will have a summary of your general information, such as Firmware Version, Uptime, Asterisk Build, Server Date & TimeZone, Hostname.
NANO 2 – Managing & Handling Nano2PBX 10. Managing & Handling Nano2 PBX Features 10.1. Attended Transfer This type call transfer occurs, when before making the transfer- a user first call to the third party to inform that a transferred call is coming their way. Follow the steps below to perform an attended or supervised call transfer: With an active call in progress, press the *9 button. This puts the original caller on hold and gives you a dial tone on a second line.
NANO 2 – Managing & Handling Nano2PBX Important Note: Nano2PBX will initiate the conference call only with G711u-Law codec with 20ms latency. Please make sure you have enabled the same codec in all the conference IP phones. 10.4. Call Forwarding Call forwarding / Diverting is a telephony feature. If your phone is unreachable / out of service area or you do not wish to receive calls, the incoming calls can be diverted to other phone numbers.
NANO 2 – Managing & Handling Nano2PBX 10.8. Pickup Group If a phone belongs in a Pickup Group that matches one of the call’s call groups that phone may pickup the incoming call by calling *8# on his phone. 10.9. Pickup extension If you want to pick up a particular Extension in the same Pickup Group, then dial *8 followed by the Extension number. 10.10. Call Duration It is the maximum timeout for which an outgoing FXO call is established. In Feature Settings the Call Duration Timeout is given. 10.11.
NANO 2 - Glossary of Terms Appendix-A: Glossary of Terms ATA Analog Telephone Adapter: Used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or fax calls over the Internet. DHCP Short for Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. DHCP also supports a mix of static and dynamic IP addresses.
NANO 2 - Glossary of Terms LAN Local Area Network: A LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building). NETMASK Used by the TCP/IP protocol to decide how the network is broken up into sub-networks (ex: 255.255.255.0).
