User manual

MegaPBX- IP Phone Configuration
9. Managing & Handling MegaPBX Features
9.1 Call Forwarding
Call forwarding / Diverting is a telephony feature. If your phone is unreachable / out of service
area or you do not wish to receive calls, the incoming calls can be diverted to other phone
numbers. The Call Forward feature enables incoming calls to be redirected to any other
telephone in the country. Outgoing calls can still be made even after you have activated Call
Forward. Only incoming calls are redirected to another number. (Please refer Section 2.1 to
activate and operation of this feature).
9.2 Call Parking
User can hold a call and retrieve it from another station within the group. To park a call, press
transfer button followed by Call Parking feature code i.e. *700.The call is parked and the caller
is held. And it will announce the parked extension (i.e. 701).
To retrieve the call, the user can go to any phone in the group and dial the parked extension
(i.e. 701). Then call will be retrieved and connects to the retrieved user.
Use the following steps to park and retrieve the call:
• While you are on a call, press the transfer button on your phone
• Dial call parking feature code *700
• PBX announces the parked extension (e.g. 701, 702 etc.)
• Hang-up the phone
• To retrieve the parked call, dial the previously announced parked number (701,702 etc.)
9.3 Call Hold and Retrieve
Enables users to automatically hold and retrieve incoming calls without requiring the use of
feature access codes. This feature is especially useful for attendants managing a large volume
of incoming calls.
Any user can put a call on hold by pressing the Flash key. The extension on hold will start
getting Music on hold. The same call can be retrieved back by pressing the flash key again.