User manual

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User manual V2.0 www.allo.com
Lets create a IVR for the above mentioned example:
Enter the IVR Name and Description then select the sequences to be followed,
Select Sequence 1 and type as Ring and click on Add button
Select Sequence as 2 and type as Allow user to dial Local Extensions and click on Add button
Select the voice file as Msg1 which was created in Create Voice file section.
Select step as 3 and type as Play IVR and click on Add button
Select the voice file as Msg2 which was created in Create Voice file section. And select the
Loop as 3 so the IVR file plays for 3 times before taking further action.
Select step as 4 and type as Go To & click on “ADD” button
Select the option where the call has to go if the user does not press any keys. In the above
example the call will be routed to the extension number 131
Select step as 5 and type as Hang-up and click on “ADD” button
This completes the IVR. Click on “Create” and then press SAVE ALL tab, to save this IVR.
4.2 Voice Files
Voice Files are the pre-recorded audio files. This files can be used for IVR Playback (With or
without Key press), or which can be used for Music on Hold (the music that a user hears when
his call on hold). These files can be recorded with any audio recording software, through the
MegaPBX, or by hiring a Voice Talent.
Example 1: Voice file without Key press
“Welcome to Allo.com! If you know your party’s extension, please dial it now.