User manual

MegaPBX- Advance Settings
4. Advanced Settings
4.1 IVR
What is an IVR?
An IVR is a pre-recorded interactive operator defined by a sequence of actions that provides a
customer with a better call experience. An IVR can be ‘chained’ with other IVR’s creating a
multi-level IVR system.
Let's take a look at a typical voice menu system for a small company:
4.1.1 Create New IVR
By clicking on the ADVANCED > IVR > Create a New IVR link on the left side navigation of
the MegaPBX menu, we reach this section:
To create a new IVR, enter a Name and create the Sequence (the sequential order of events
triggered by an IVR). When done, click the Create IVR button.
There are different types of Sequences:
Ring: Ring for selected number of seconds and Answer the call.
Allow to Dial Local Extension: Plays any selected Voice File and waits for user to enter the
local Extension/Directory.
Play Announcement: Plays voice file with key press and performs key press action (defined
when creating a Voice File) and Loop to how many times the IVR need to playback.
Go to: Transfers the call to an Extension, Trunk, Queue, Voicemail group etc.
Hang-up: To end the call.
Example of an IVR:
“Welcome to Allo.com! If you know your party’s
extension, please dial it now.
Press 1 for Customer Service
Press 2 for Sales
Press 0 for Operator Assistance. Thank you”